Jurnal Manajemen Universitas Bung Hatta
Vol. 18 No. 1 (2023): Jurnal Manajemen Universitas Bung Hatta

The Effect of Discounts and Free Shipping on Impulsive Purchases Moderated by Seller Service

Winike Kushindrajati Aprilia (Universitas Nahdlatul Ulama Yogyakarta)
Novi Diah Wulandari (Universitas Nahdlatul Ulama)
Aris Kusumo Diantoro (Universitas Nahdlatul Ulama)



Article Info

Publish Date
17 Jan 2023

Abstract

This research was conducted to determine the relationship between discounts, free shipping and impulse purchases moderated by the seller's service. The population in this study were all Generation-Z users of the Shopee marketplace in Yogyakarta using the Smart PLS 3 application. The research sample uses a non-probability sampling technique with purposive sampling method. This study shows a relationship between discounts and free shipping on impulse purchases. In addition, the seller's service is pure moderation between discounts, free shipping against impulse purchases. The reseacrh has limitations that it is to be on a discount, free shipping, seller service, impulse purchases and focus on a Generation-Z that’s avaliable in Yogyakarta. This study will give insight to readers especialy in the field of marketing about the impulsive buying behavior of Generation-Z in the Shopee marketplace with discounts and free shipping as the independent variables, as well as the involvement of seller services as a moderating variable. The difference in this research is to use the seller's service as a moderating variable to find out a deeper relationship between the independent and dependent variables. Using Generation-Z in Yogyakarta which has never been done by previous researchers.

Copyrights © 2023






Journal Info

Abbrev

JMN

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Universitas Bung Hatta focuses on publishing management research results everywhere, issues published by Jurnal Manajemen Universitas Bung Hatta covering the human resources management, marketing management, financial management, strategict management, entrepreneurship, and other ...