Journal on Education
Vol 5 No 3 (2023): Journal on Education: Volume 5 Nomor 3 Tahun 2023

Perspektif Pelanggan BSC Pendidikan dalam Meningkatkan Pelayanan Prima pada STAI Kuala Kapuas

Iim Wasliman (Universitas Islam Nusantara)
Sofyan Tsauri (Universitas Islam Nusantara)
Akhmad Maki (MTsN 2 Banjar)
Bidin Bidin (MAS Annur / STAI Kuala Kapuas)
Khalifaturrahmah Khalifaturrahmah (Kemenag Kab.Banjar)



Article Info

Publish Date
31 Jan 2023

Abstract

The development of the Kuala Kapuas Islamic College of Religion must be followed by management that is modern and oriented towards high performance. Performance measurement by considering financial and non-financial perspectives is known as the balanced scorecard developed by Kaplan and Norton. The balanced scorecard is a modern performance measure by considering four perspectives which are the translation of strategies and goals to be achieved in the long term. In this study the method used is a descriptive analysis method using primary and secondary data analysis. The results showed that the needs analysis of the design of performance measurement using the Balanced Scorecard at STAI Kuala Kapuas, begins with translating the vision, mission and goals and analyzing the situation and strategic position as the ideals of STAI Kuala Kapuas in the long term into activities in the short term, which then used as material for designing a performance measurement framework with the Balanced Scorecard at STAI Kuala Kapuas

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Journal Info

Abbrev

joe

Publisher

Subject

Education

Description

Journal On Education is a journal that publishes articles related to research (Case Study, Qualitative, Quantitative, Action Research), or development in the field of education such as early education, basic education, secondary education, out-of-school education, higher education, assessment in ...