The Quality of Unit Services Outpatient towards Satisfaction: A Literature Review

Heris Dwityo Pelawinta (Student of Master of Public Health Sciences, University of Prima Indonesia"})
Ermi G (Lecturer of Master of Public Health Sciences, Prima Indonesia University)
Sri Lestari Ramadhani Nasution (Lecturer of Masters in Public Health Sciences, Universitas Prima Indonesia)

Journal of Community Health Provision
Vol. 1 No. 3 (2021): Journal of Community Health Provision

This article discusses about quality of outcoming unit services on patient satisfaction.  The quality of care offered to patients is likely to suffer as a result of bad human relationships, poor technological competence, and poor efficiency in health services. Patients' satisfaction is a key indicator of good hospital procedures and a barometer for the quality of care received. If a hospital's patients are dissatisfied, it will have a negative impact on its bottom line. Many factors influence patient satisfaction in hospitals or other health care organizations. There are several techniques to gauge customer satisfaction.