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All Journal Journal of Community Health Provision
Sri Lestari Ramadhani Nasution
Lecturer of Masters in Public Health Sciences, Universitas Prima Indonesia
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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The Quality of Unit Services Outpatient towards Satisfaction: A Literature Review Heris Dwityo Pelawinta; Ermi G; Sri Lestari Ramadhani Nasution
Journal of Community Health Provision Vol. 1 No. 3 (2021): Journal of Community Health Provision
Publisher : PSPP JOURNALS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (295.59 KB) | DOI: 10.55885/jchp.v1i3.110

Abstract

This article discusses about quality of outcoming unit services on patient satisfaction.  The quality of care offered to patients is likely to suffer as a result of bad human relationships, poor technological competence, and poor efficiency in health services. Patients' satisfaction is a key indicator of good hospital procedures and a barometer for the quality of care received. If a hospital's patients are dissatisfied, it will have a negative impact on its bottom line. Many factors influence patient satisfaction in hospitals or other health care organizations. There are several techniques to gauge customer satisfaction.
Co-Authors Ermi G Heris Dwityo Pelawinta