International Journal of Applied Research in Tourism and Hospitality
Vol. 1 No. 2 (2022): International Journal of Applied Research in Tourism and Hospitality

Balinese Purification (Melukat) Ritual: Motivation, Satisfaction, and Loyalty of Visitors

Putu Ellis Octaviyani (Udayana University)
Made Antara (Universitas Udayana)
I Gusti Ayu Oka Suryawardani (Universitas Udayana)



Article Info

Publish Date
05 Feb 2023

Abstract

 Melukat ritual is a Balinese tradition which is believed to remove impurities in humans besides curing diseases. One of the main factors determining its development are motivation, satisfaction, and loyalty. The purpose of this study was to identify and analyze the influence of visitor motivation on satisfaction and loyalty. This study uses a quantitative descriptive approach to 100 respondents who have carried out the melukat ritual at Genah Melukat Sebatu, Tirta Empul Temple, Tirta Sudamala Temple and Pancoran Solas. Furthermore, the data were analyzed using the structural equation modeling (SEM) method with the smart-pls program version 3.2.2. The results showed that the push factor had a significant effect on visitor satisfaction and loyalty. Visitor satisfaction is considered capable of mediating the push factor on loyalty. The pull factor has a significant effect on visitor satisfaction; however, it has no significant effect on loyalty. Satisfaction is considered not able to mediate the pull factor on loyalty. Visitor satisfaction has a significant effect on loyalty.

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Journal Info

Abbrev

ijarthy

Publisher

Subject

Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

Description

International Journal of Applied Research in Tourism and Hospitality is a scientific journal that implements a blinded-peer-review process in handling manuscripts and aims to become a scientific medium for interdisciplinary researchers in the tourism sector to communicate their research to audiences ...