International Journal of Environmental, Sustainability, and Social Science
Vol. 4 No. 1 (2023): International Journal of Environmental, Sustainability, and Social Science (Jan

Government Digital Communication Management in Facing the Health Crisis (Case Study on the Covid-19 Pandemic in Provincial Government)

Erna FEBRIANI (Sahid University, Jakarta, Indonesia)
Alo LILIWERI (Nusa Cendana University, Kupang, Indonesia)
Mirza RONDA (Sahid University, Jakarta, Indonesia)
Catur SURATNOAJI (Veteran National Development University of Surabaya, Indonesia)



Article Info

Publish Date
31 Jan 2023

Abstract

This research is motivated by problems with government communication in the Covid-19 pandemic situation that occurred in Indonesia, in a pandemic situation there was an information overload which resulted in unclear information being received by the provincial government from stakeholders so that the government's digital communication management experienced problems. The purpose of this study is to understand and analyze the digital communication management model that has been implemented by the government in handling information during the Covid-19 Pandemic and find the ideal digital communication management model to deal with the pandemic that occurred at the provincial level. The research methodology uses a post-positivist paradigm with a qualitative research type and a case study approach. The theory used in this study is Karl Weick's organizational information theory and is complemented by the four-step communication management model from Cutlip, Center and Broom. The results of the study found that the government had used a digital communication management model during the Covid-19 pandemic, but its implementation needed to be optimized in digital tools, digital communication competencies and also the organizing information system

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Journal Info

Abbrev

ijesss

Publisher

Subject

Economics, Econometrics & Finance Environmental Science Social Sciences

Description

International Journal of Environmental, Sustainability, and Social Science (abbreviated as IJESSS) p-ISSN 2720-9644 and e-ISSN 2721-0871 is a multidisciplinary journal covering all aspects of the environmental impacts of socio-economic development. The International Journal of Environmental, ...