AKSELERASI: Jurnal Ilmiah Nasional
Vol 5 No 1 (2023): AKSELERASI: JURNAL ILMIAH NASIONAL

ANALISIS TINGKAT PELAYANAN INTEGRASI ANTARMODA BERDASARKAN PERSEPSI PENGGUNA KRL DI STASIUN MANGGARAI

Akbar Danindra Montana (PTDI-STTD Bekasi)
Yenita (Universitas Tarumanagara Jakarta)

Article Info

Publish Date
09 Feb 2023

Abstract

This study aims to assess the level of intermodal integration services in the Manggarai Station KRL service according to the user's perception. This study uses descriptive analysis techniques with quantitative CSI and IPA methods obtained from variables that have been adjusted into 5 dimensions of service quality. From this study it shows that the results of KRL services on intermodal integration in the Manggarai Region have fulfilled the satisfaction category in the user satisfaction level of 70.1%. However, there are still services that do not meet categories such as the distance from Manggarai Station to other modes of transportation and the ease of KRL users changing modes of transportation.

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Journal Info
AKSELERASI: Jurnal Ilmiah Nasional
Website

Abbrev

ja

Publisher

GoAcademica Research dan Publishing

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences

Description

AKSELERASI: Jurnal Ilmiah Nasional is open access and peer-reviewed Journal, JIN is a scientific journal that contains the results of research and theoretical studies of Social Sciences and Exact Sciences. Managed by GoAcademica Research & Publishing. Focus and Scope AKSELERASI: Jurnal Ilmiah ...