JPBM (Jurnal Pendidikan Bisnis dan Manajemen)
Vol 9, No 1: JULY 2023

Does Personalized Advertisement Influence Behavioral Intention and Customer Engagement? Study in Gen-Z Instagram Users

Rifelly Dewi Astuti (Faculty of Economics and Business, Universitas Indonesia)
Luthfan Fadhila Henryanto Putra (Faculty of Economics and Business, Universitas Indonesia)



Article Info

Publish Date
18 Jun 2023

Abstract

There is an increasing study on the effect of personalized advertising from the traditional approach, but few studies have examined the effect of social media advertising, especially Instagram. Using the partial least structural equation modeling (PLS-SEM) method, this study examines the effects of personalized advertising perceived by consumers (consisting of perceived personalization, ad credibility, ad skepticism, and ad avoidance) on Instagram toward the reaction of consumers’ attitudes and behavior. This present study involved 421 sample data of Gen-Z Instagram users who had used the social media application in recent weeks during the study. The findings of the study prove that personalized advertising can increase positive responses of consumers (e.g., increase the credibility and attitude of advertisements) and reduce their negative responses to advertisements (e.g., advertising skepticism and advertising avoidance). This positive response is proven to increase the likelihood of consumers buying and their involvement in personalized advertising. The implication and recommendation are also provided in this paper.Keywords: Personalized advertising, ad credibility, ad skepticism, ad avoidance, attitude towards advertising, Instagram, Gen-Z

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Journal Info

Abbrev

jpbm

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

Jurnal Pendidikan Bisnis dan Manajemen is a business and management journal with the specialization of education for business and management. The journal seeks reflective papers which bring together pedagody and theories of business and ...