Jurnal Scientia
Vol. 12 No. 01 (2023): Education, Sosial science and Planning technique

INFLUENCE OF SERVICE QUALITY, PRICE AND LOCATION ON CUSTOMER SATISFACTION AT AHASS 05468 WORKSHOP SETYA MOTOR SURABAYA (HONDA DEAD C )

Kunto Inggit Gunawan (Universitas 17 Agustus 1945 Surabaya)
Ec. Mataji (Universitas 17 Agustus 1945 Surabaya)



Article Info

Publish Date
27 Feb 2023

Abstract

This research is a study conducted at the AHASS 05468 Setya Motor Surabaya workshop with the title "The Influence of Service Quality, Price , and Location on Customer Satisfaction at AHASS 05468 Setya Motor Surabaya Workshop Services".This study proves that: (1) From the results of the F Test (Simultaneous Test) a value of 0.000 <0.05 is obtained, which means that the variables of Service Quality, Price , and Location have a simultaneous significant influence on customer satisfaction in choosing AHASS 05468 Setya Motor workshop services Surabaya. (2) From the results of the t-test (Partial Test) for X1 found 0.000 <0.05, X2 = 0.007 <0.05 and X3 = 0.004 <0.05 meaning that the three variables have a partially significant effect on customer satisfaction in choosing AHASS services workshop 05468 Setya Motor Surabaya. (3) The results of the Multiple Linear Regression Analysis found Y=0.219+0.532X1+0.232X2+0.297X3 indicating that the service quality variable has a value of b1=0.532, and this indicates that the largest value means that it has the most dominant influence. (4) The results of the Multiple Correlation Coefficient Analysis R have a value of R=0.828, meaning that the x and y variables simultaneously have a very strong relationship. (5) The results of the Coefficient of Determination R2 have a value of R-square = 0.685 meaning that 68.5% of the customer satisfaction variable is explained by the variables perceived service quality, price , and location , while the remaining 31.5% is influenced by other variables not included in the study.

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Journal Info

Abbrev

pendidikan

Publisher

Subject

Education Mathematics

Description

Scientific Journal is a publication by Sean Institute, which is devoted to the field of education with the topic of Learning Effectiveness studies, Analysis of Learning Influences, Application of Learning Models and the development of instructional media; we also invite the teachers, researchers, ...