Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Vol 7 No 1 (2023): Januari 2023

Analisis Perbandingan Metode Autentikasi pada Mobile Banking menggunakan Usability Testing dan User Experience Questionnaire (UEQ) (Studi pada BTN Mobile dan Livin' by Mandiri)

Gusti Agzalia (Fakultas Ilmu Komputer, Universitas Brawijaya)
Aryo Pinandito (Fakultas Ilmu Komputer, Universitas Brawijaya)
Hanifah Muslimah Az-Zahra (Fakultas Ilmu Komputer, Universitas Brawijaya)



Article Info

Publish Date
28 Feb 2023

Abstract

Authentication is an action taken to prove a user's identity when the user wants to enter a system or application, one of which is a mobile banking or m-banking application. Each m-banking application uses a different authentication method, for example, the authentication method for the BTN Mobile and Livin' by Mandiri applications. In the BTN Mobile application, the authentication method used is the mToken method. This method is a method of sending a special numeric code via SMS to the Mobile phone of a user who wants to make a financial transaction. Unlike the authentication method on the BTN Mobile application, the Livin' by Mandiri application uses a very common authentication method, namely the PIN (Personal Identification Number) method. This research was conducted to analyze comparisons related to the efficiency of the authentication method used in the BTN Mobile and Livin' by Mandiri applications using scenario testing. In addition, a comparative analysis of user experience was also carried out using the User Experience Questionnaire (UEQ) for both applications. In the data collection process, scenario testing was carried out with 11 participants and questionnaires were distributed to 52 participants. From the analysis process carried out, it was found that the Livin' by Mandiri application was more efficient and faster than the BTN Mobile application. In addition, the Livin' by Mandiri application also gives a better impression regarding the user experience, especially on the novelty aspect compared to the BTN Mobile application.

Copyrights © 2023






Journal Info

Abbrev

j-ptiik

Publisher

Subject

Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Description

Jurnal Pengembangan Teknlogi Informasi dan Ilmu Komputer (J-PTIIK) Universitas Brawijaya merupakan jurnal keilmuan dibidang komputer yang memuat tulisan ilmiah hasil dari penelitian mahasiswa-mahasiswa Fakultas Ilmu Komputer Universitas Brawijaya. Jurnal ini diharapkan dapat mengembangkan penelitian ...