Jurnal Al-Qiyam
Vol 5 No 4 (2022): IJoASER (International Journal on Advanced Science, Education)

Role Perceived ValueAs the Mediating Variable of The Effect of Service Quality on User Satisfaction (Study on KRI Operations At the Military Seaborne Command)

Widyo Sasongko (Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia)
Yosi Pahala (Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia)
Adenan Suhalis (Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia)

Article Info

Publish Date
22 Dec 2022

Abstract

Quality of service in general greatly affects the satisfaction of its users. Synopsis In this thesis, we conduct research on service quality on user satisfaction in KRI operations at the Military Cross-Sea Command. This thesis uses a quantitative research method based on preliminary data, a structural equation model, used to examine data sourced from the Military Maritime Command. The conclusions from this study are that Perceived Value is influenced by the Quality of Service for KRI Kolinlamil users.

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Journal Info
Jurnal Al-Qiyam
Website

Abbrev

IJoASER

Publisher

Sekolah Tinggi Agama Islam Al-Furqan Makassar

Subject

Religion Education

Description

Jurnal Al-Qiyam (E-ISSN 2745-9977) is a peer-reviewed scientific open access national journal published by Sekolah Tinggi Agama Islam (STAI) Al-Furqan. Jurnal Al-Qiyam welcomes articles on all aspects of Learning Strategy and management and increasingly complex issues confronting teacher education ...