SEIKO : Journal of Management & Business
Vol 6, No 1 (2023): January - Juny

The Power Of Perception: How Brand Gestalt Influences Revisit Intention

Toetik Wulyatiningsih (PPs STIE Amkop Makassar)
Deske W. Mandagi (Unknown)



Article Info

Publish Date
10 Mar 2023

Abstract

This study aims to investigate the impacts of 4S brand gestalt dimensions, namely story, sensescape, servicescape, and stakeholder, on tourists' intention to revisit a destination. The data was collected through a survey-based approach from 357 visitors of North Sulawesi, Indonesia. The results obtained from the application of Structural Equation Modeling (SEM) analysis indicate that all four dimensions of brand gestalt, including story, sensescape, servicescape, and stakeholder are significant predictor of the tourists' intention to revisit the destination. Moreover, sensescape emerges as the most prominent determinant of revisit intention. This study proposes theoretical and managerial implications based on the obtained findings. Keywords- Brand gestalt, story, sensescape, servicescape, stakeholder revisit intention

Copyrights © 2023






Journal Info

Abbrev

seiko

Publisher

Subject

Social Sciences

Description

The Journal Management & Business (SEJaman) provides a forum for academics and professionals to share the latest developments and advances in knowledge and practice of management business both theory and practices. It aims to foster the exchange of ideas on a range of important management subjects ...