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Perceptions of Education Quality, Facilities, and Teaching Staff at the Faculty of Economics, University of Klabat Toetik Wulyatiningsih
Jurnal Multidisiplin Madani Vol. 3 No. 1 (2023): January, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v3i1.2405

This study evaluates the changes in perception regarding education quality, the availability of facility and faculty staff before and after student enters the UBS at Klabat University. Using t-Test Paired two sample for Means shows the results for the variable education quality do not experience changes in perceptions in all student batches which are considered good, more over considered better in creating reliable human resources and the accreditation system. For the availability of facility is considered sufficient by all batches with change in perception, which is first assessed good and then changed to be sufficient or not to experience a change in perception, namely this is considered sufficient before and after entering UBS especially for variable library/laboratory complete and modern teaching equipment. While the teaching staff do not experience a change in perception in all student batches with good assessment and even better for broad lecturer knowledge

The Power Of Perception: How Brand Gestalt Influences Revisit Intention Toetik Wulyatiningsih; Deske W. Mandagi
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.3865

This study aims to investigate the impacts of 4S brand gestalt dimensions, namely story, sensescape, servicescape, and stakeholder, on tourists' intention to revisit a destination. The data was collected through a survey-based approach from 357 visitors of North Sulawesi, Indonesia. The results obtained from the application of Structural Equation Modeling (SEM) analysis indicate that all four dimensions of brand gestalt, including story, sensescape, servicescape, and stakeholder are significant predictor of the tourists' intention to revisit the destination. Moreover, sensescape emerges as the most prominent determinant of revisit intention. This study proposes theoretical and managerial implications based on the obtained findings. Keywords- Brand gestalt, story, sensescape, servicescape, stakeholder revisit intention

Self Assessment Manajemen Layanan Menggunakan Framework Information Technology Infrastructure Library (ITILv4) Pada Incident Management Rumah Sakit Hermina, Lembean, Sulawesi Utara Joe Yuan Mambu; Ernest Matindas; Stenly Adam; Toetik Wulyatiningsih
Jurnal Informasi dan Teknologi 2023, Vol. 5, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jidt.v5i2.319

Di era globalisasi saat ini, rumah sakit dituntut untuk meningkatkan kinerja dan daya saing dengan merumuskan kebijakan-kebijakan strategis, termasuk efisiensi organisasi, manajemen, dan sumber daya manusia. Rumah Sakit Hermana Lembean di wilayah Minahasa Utara memiliki visi untuk menjadi pusat pelayanan kesehatan terbaik di wilayahnya. Untuk meningkatkan layanan teknologi informasi, banyak rumah sakit menerapkan kerangka kerja ITIL sebagai panduan terbaik dalam merancang, mengimplementasikan, dan mengelola layanan teknologi informasi mereka. Sistem Manajemen Teknologi Informasi (ITSM) di rumah sakit menjadi semakin penting untuk memastikan layanan kesehatan yang efektif dan efisien. Jaminan ketersediaan layanan menjadi hal yang penting, dan penanganan insiden-insiden yang tepat sangat diperlukan untuk memastikan bahwa layanan TI tetap tersedia dan dapat mendukung pelayanan kesehatan lebih efektif. Salah satu insiden atau masalah yang biasanya terjadi adalah duplikasi data pada system dan server down, yang membutuhkan evaluasi untuk meningkatkan performa layanan TI dengan mengacu pada best practice yaitu framework ITIL V3. Penerapan kerangka kerja ITIL dapat membantu Rumah Sakit Hermana Lembean dalam merancang, mengimplementasikan, dan mengelola layanan teknologi informasi mereka dengan lebih efektif. Dari hasil self-assessment menunjukkan bahwa institusi ini hanya mencapai level 1.5, sehingga disarankan agar perusahaan bisa membuat kebijakan perusahaan pada penggunaan level Prerequisites.

Job Satisfaction as Mediator Between Organizational Culture and Employee Performance in Government-owned Bank Raintung, Rahel Debora; Warouw, Yisreel Veronica; Mandagi, Deske W.; Wulyatiningsih, Toetik
Indonesian Journal of Islamic Economics and Finance Vol 4 No 1 (2024)
Publisher : Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/ijief.v4i1.5213

This study investigates the mediating role of employee job satisfaction in the relationship between organizational culture and employee performance within government-owned banks. The research design selected for this study was descriptive, quantitative, and causal. A quantitative survey was conducted to gather data from 110 employees of a government-owned bank in North Sulawesi, Indonesia. Structural Equation Modeling (SEM) was employed as the primary method of data analysis facilitated by SmartPLS software. The results indicate that organizational culture significantly and positively influences job satisfaction, while job satisfaction similarly has a significant and positive impact on employee performance. Furthermore, organizational culture emerges as a significant determinant of employee performance. Additionally, the study reveals that job satisfaction effectively mediates the relationship between organizational culture and employee performance. The practical implications of these results hold significance for organizations, particularly government-owned banks, in enhancing employee performance and organizational effectiveness. By cultivating a culture that aligns with employees' values and fosters engagement, organizations can boost job satisfaction levels, enhancing overall employee performance.

The Financial Analysis of Listed Companies in the Communications Equipment Industry Using Factor Analysis Wulyatiningsih, Toetik; Ananto, Niel
YUME : Journal of Management Vol 7, No 1 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i1.6550

Penelitian ini bertujuan untuk mengevaluasi kesehatan keuangan perusahaan publik secara komprehensif. Data yang digunakan dalam penelitian ini adalah data sekunder yang diambil dari situs sina.com yang terdiri dari 37 perusahaan yang terdaftar di bidang penyediaan industri komunikasi. Metode analisis data yang digunakan dalam penelitian ini adalah Analisis Faktor yang bertujuan untuk mengekstraksi dari sejumlah indikator atau rasio keuangan dimana sejumlah rasio keuangan yang berbeda dari sistem analisis dapat dibuat dengan menganalisis sejumlah besar indikator keuangan dan mengekstraksi faktor-faktor tersebut. Proses ini dapat menghasilkan suatu sistem penilaian yang terintegrasi terhadap situasi keuangan dan membantu dalam pemilihan strategi bisnis dan keuangan Perusahaan. Kata Kunci: Analisis Faktor, Indikator Keuangan Peralatan Komunikasi This study aims to evaluate the financial health of public companies comprehensively. The data used in this study are secondary data taken from the sina.com website which consists of 37 companies listed in the field of providing the communications industry. The data analysis method used in this study is Factor Analysis which aims to extract from a number of financial indicators or ratios where a number of different financial ratios from the analysis system can be created by analysing a large number of financial indicators and extracting important factors. This process can produce an integrated assessment system of the financial situation and assist in the selection of the Company's business and financial strategies.Keywords: Factor Analysis, Financial Indicators Communication Equipment

A Systematic Review of Strategic Brand Management in Educational Institution: Towards an Integrative Approach Toetik Wulyatiningsih; Deske W. Mandagi
EDUKASIA: Jurnal Pendidikan dan Pembelajaran Vol. 4 No. 2 (2023): Edukasia: Jurnal Pendidikan dan Pembelajaran
Publisher : LP. Ma'arif Janggan Magetan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62775/edukasia.v4i2.706

This study presents a comprehensive systematic review that delves into the multifaceted elements underpinning strategic brand management within the educational context. The primary objective was to examine and synthesize evidence-informed exploration, shedding light on the essential components of strategic brand management in educational institutions. Utilizing a systematic literature review (SLR) methodology, we meticulously extracted and screened 25 scientific articles from the Scopus and Web of Science (WOS) databases. The results of the data analysis spotlight the critical elements of strategic brand management within the educational context, underscoring their influential presence in shaping the educational landscape. These underlying elements comprise: (1) strategic partnerships with industry and alumni, (2) continuous improvement, adaptation, and innovation, (3) community engagement and public relations, and (4) an exceptional student, faculty, and staff experience.

Job Satisfaction as Mediator Between Organizational Culture and Employee Performance in Government-owned Bank Raintung, Rahel Debora; Warouw, Yisreel Veronica; Mandagi, Deske W.; Wulyatiningsih, Toetik
Indonesian Journal of Islamic Economics and Finance Vol. 4 No. 1 (2024)
Publisher : Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/ijief.v4i1.5213

This study investigates the mediating role of employee job satisfaction in the relationship between organizational culture and employee performance within government-owned banks. The research design selected for this study was descriptive, quantitative, and causal. A quantitative survey was conducted to gather data from 110 employees of a government-owned bank in North Sulawesi, Indonesia. Structural Equation Modeling (SEM) was employed as the primary method of data analysis facilitated by SmartPLS software. The results indicate that organizational culture significantly and positively influences job satisfaction, while job satisfaction similarly has a significant and positive impact on employee performance. Furthermore, organizational culture emerges as a significant determinant of employee performance. Additionally, the study reveals that job satisfaction effectively mediates the relationship between organizational culture and employee performance. The practical implications of these results hold significance for organizations, particularly government-owned banks, in enhancing employee performance and organizational effectiveness. By cultivating a culture that aligns with employees' values and fosters engagement, organizations can boost job satisfaction levels, enhancing overall employee performance.

A Systematic Review of Strategic Brand Management in Educational Institution: Towards an Integrative Approach Wulyatiningsih, Toetik; Mandagi, Deske W.
EDUKASIA Jurnal Pendidikan dan Pembelajaran Vol. 4 No. 2 (2023): Edukasia: Jurnal Pendidikan dan Pembelajaran
Publisher : LP. Ma'arif Janggan Magetan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62775/edukasia.v4i2.706

This study presents a comprehensive systematic review that delves into the multifaceted elements underpinning strategic brand management within the educational context. The primary objective was to examine and synthesize evidence-informed exploration, shedding light on the essential components of strategic brand management in educational institutions. Utilizing a systematic literature review (SLR) methodology, we meticulously extracted and screened 25 scientific articles from the Scopus and Web of Science (WOS) databases. The results of the data analysis spotlight the critical elements of strategic brand management within the educational context, underscoring their influential presence in shaping the educational landscape. These underlying elements comprise: (1) strategic partnerships with industry and alumni, (2) continuous improvement, adaptation, and innovation, (3) community engagement and public relations, and (4) an exceptional student, faculty, and staff experience.

The State of Sustainable Competitive Advantage Research and Future Directions Wulyatiningsih, Toetik; Mandagi, Deske W.
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 4 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i4.10634

The growing importance of long-term competitiveness has intensified scholarly interest in sustainable competitive advantage (SCA). However, existing studies remain fragmented across strategic management, innovation, sustainability, and information systems research. This study conducts a systematic literature review supported by bibliometric and keyword co-occurrence analyses using the PRISMA framework to map the intellectual structure of SCA research. An initial search of the Scopus database identified 812 publications, which were screened and reduced to 136 articles for final analysis. The findings reveal six major thematic clusters: sustainability and stakeholder value, strategic management and organizational performance, innovation and technological capabilities, dynamic capabilities and organizational learning, industrial and manufacturing applications, and data driven and knowledge-based systems. The results indicate that sustainability strategies, managerial capabilities, innovation practices, operational systems, and digital technologies collectively shape the development of SCA. This study contributes by integrating fragmented insights and clarifying the main research streams in SCA literature. It also highlights emerging themes such as digital transformation and sustainability integration, offering directions for future interdisciplinary research on sustainable competitiveness.

Navigating digital horizons: A systematic review of social media’s role in destination branding Deske Wenske Mandagi; Indrajit Indrajit; Toetik Wulyatiningsih
Journal of Enterprise and Development (JED) Vol. 6 No. 2 (2024): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v6i2.10075

Purpose — This study aims to acquire a comprehensive understanding of how social media platforms contribute to the process of destination branding by identifying major themes in the literature pertaining to social media's role in destination branding.Method — This study employs a Systematic Literature Review (SLR) methodology to conduct an in-depth analysis of academic journal articles pertaining to the role of Social Media Marketing (SMM) in destination branding. The review encompasses 55 final articles published and indexed in the Scopus database from 2014 to 2024. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) method is employed as the framework for this systematic review, ensuring the robustness of the review process.Result — Four prominent themes have been identified regarding the role of SMM in destination branding: 1) Enhancing Destination Brand Value Co-Creation, 2) Influencing Customer-Based Brand Equity, 3) Shaping Destination Brand Identity, and 4) Driving Destination Brand Engagement and Loyalty.Practical implications — Destination marketers should leverage social media strategically to enhance brand visibility, engagement, and loyalty, utilizing these platforms as virtual stages to showcase the destination's culture, heritage, and diversity.

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