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All Journal SEIKO : Journal of Management & Business YUME : Journal of Management Journal of Enterprise and Development (JED) Jurnal Informasi dan Teknologi International Journal of Engineering, Science and Information Technology Jurnal Multidisiplin Madani (MUDIMA) Edukasia: Jurnal Pendidikan dan Pembelajaran Indonesian Journal of Islamic Economics and Finance
Toetik Wulyatiningsih
Fakultas Ekonomi, Universitas Klabat, Airmadidi
Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

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Perceptions of Education Quality, Facilities, and Teaching Staff at the Faculty of Economics, University of Klabat Toetik Wulyatiningsih
Jurnal Multidisiplin Madani Vol. 3 No. 1 (2023): January, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v3i1.2405

Abstract

This study evaluates the changes in perception regarding education quality, the availability of facility and faculty staff before and after student enters the UBS at Klabat University.  Using t-Test Paired two sample for Means shows the results for the variable education quality do not experience changes in perceptions in all student batches which are considered good, more over considered better in creating reliable human resources and the accreditation system.  For the availability of facility is considered sufficient by all batches with change in perception, which is first assessed good and then changed to be sufficient or not to experience a change in perception, namely this is considered sufficient before and after entering UBS especially for variable library/laboratory complete and modern teaching equipment.  While the teaching staff do not experience a change in perception in all student batches with good assessment and even better for broad lecturer knowledge
The Power Of Perception: How Brand Gestalt Influences Revisit Intention Toetik Wulyatiningsih; Deske W. Mandagi
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.3865

Abstract

This study aims to investigate the impacts of 4S brand gestalt dimensions, namely story, sensescape, servicescape, and stakeholder, on tourists' intention to revisit a destination. The data was collected through a survey-based approach from 357 visitors of North Sulawesi, Indonesia. The results obtained from the application of Structural Equation Modeling (SEM) analysis indicate that all four dimensions of brand gestalt, including story, sensescape, servicescape, and stakeholder are significant predictor of the tourists' intention to revisit the destination. Moreover, sensescape emerges as the most prominent determinant of revisit intention. This study proposes theoretical and managerial implications based on the obtained findings. Keywords- Brand gestalt, story, sensescape, servicescape, stakeholder revisit intention
Self Assessment Manajemen Layanan Menggunakan Framework Information Technology Infrastructure Library (ITILv4) Pada Incident Management Rumah Sakit Hermina, Lembean, Sulawesi Utara Joe Yuan Mambu; Ernest Matindas; Stenly Adam; Toetik Wulyatiningsih
Jurnal Informasi dan Teknologi 2023, Vol. 5, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jidt.v5i2.319

Abstract

Di era globalisasi saat ini, rumah sakit dituntut untuk meningkatkan kinerja dan daya saing dengan merumuskan kebijakan-kebijakan strategis, termasuk efisiensi organisasi, manajemen, dan sumber daya manusia. Rumah Sakit Hermana Lembean di wilayah Minahasa Utara memiliki visi untuk menjadi pusat pelayanan kesehatan terbaik di wilayahnya. Untuk meningkatkan layanan teknologi informasi, banyak rumah sakit menerapkan kerangka kerja ITIL sebagai panduan terbaik dalam merancang, mengimplementasikan, dan mengelola layanan teknologi informasi mereka. Sistem Manajemen Teknologi Informasi (ITSM) di rumah sakit menjadi semakin penting untuk memastikan layanan kesehatan yang efektif dan efisien. Jaminan ketersediaan layanan menjadi hal yang penting, dan penanganan insiden-insiden yang tepat sangat diperlukan untuk memastikan bahwa layanan TI tetap tersedia dan dapat mendukung pelayanan kesehatan lebih efektif. Salah satu insiden atau masalah yang biasanya terjadi adalah duplikasi data pada system dan server down, yang membutuhkan evaluasi untuk meningkatkan performa layanan TI dengan mengacu pada best practice yaitu framework ITIL V3. Penerapan kerangka kerja ITIL dapat membantu Rumah Sakit Hermana Lembean dalam merancang, mengimplementasikan, dan mengelola layanan teknologi informasi mereka dengan lebih efektif. Dari hasil self-assessment menunjukkan bahwa institusi ini hanya mencapai level 1.5, sehingga disarankan agar perusahaan bisa membuat kebijakan perusahaan pada penggunaan level Prerequisites.
Job Satisfaction as Mediator Between Organizational Culture and Employee Performance in Government-owned Bank Raintung, Rahel Debora; Warouw, Yisreel Veronica; Mandagi, Deske W.; Wulyatiningsih, Toetik
Indonesian Journal of Islamic Economics and Finance Vol 4 No 1 (2024)
Publisher : Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/ijief.v4i1.5213

Abstract

This study investigates the mediating role of employee job satisfaction in the relationship between organizational culture and employee performance within government-owned banks. The research design selected for this study was descriptive, quantitative, and causal. A quantitative survey was conducted to gather data from 110 employees of a government-owned bank in North Sulawesi, Indonesia. Structural Equation Modeling (SEM) was employed as the primary method of data analysis facilitated by SmartPLS software. The results indicate that organizational culture significantly and positively influences job satisfaction, while job satisfaction similarly has a significant and positive impact on employee performance. Furthermore, organizational culture emerges as a significant determinant of employee performance. Additionally, the study reveals that job satisfaction effectively mediates the relationship between organizational culture and employee performance. The practical implications of these results hold significance for organizations, particularly government-owned banks, in enhancing employee performance and organizational effectiveness. By cultivating a culture that aligns with employees' values and fosters engagement, organizations can boost job satisfaction levels, enhancing overall employee performance.
Navigating digital horizons: A systematic review of social media’s role in destination branding Mandagi, Deske Wenske; Indrajit, Indrajit; Wulyatiningsih, Toetik
Journal of Enterprise and Development (JED) Vol. 6 No. 2 (2024): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v6i2.10075

Abstract

Purpose — This study aims to acquire a comprehensive understanding of how social media platforms contribute to the process of destination branding by identifying major themes in the literature pertaining to social media's role in destination branding.Method — This study employs a Systematic Literature Review (SLR) methodology to conduct an in-depth analysis of academic journal articles pertaining to the role of Social Media Marketing (SMM) in destination branding. The review encompasses 55 final articles published and indexed in the Scopus database from 2014 to 2024. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) method is employed as the framework for this systematic review, ensuring the robustness of the review process.Result — Four prominent themes have been identified regarding the role of SMM in destination branding: 1) Enhancing Destination Brand Value Co-Creation, 2) Influencing Customer-Based Brand Equity, 3) Shaping Destination Brand Identity, and 4) Driving Destination Brand Engagement and Loyalty.Practical implications — Destination marketers should leverage social media strategically to enhance brand visibility, engagement, and loyalty, utilizing these platforms as virtual stages to showcase the destination's culture, heritage, and diversity.
Applying COBIT 2019 to Design a Tailored IT Governance System for PT. Telekomunikasi Seluler Manado Branch Mambu, Joe Yuan; Wulyatiningsih, Toetik; Adam, Stenly
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i2.572

Abstract

This study evaluates IT governance at PT. Telkomsel Manado using the COBIT 2019 framework. The main issue is how to enhance IT performance and manage risks more effectively. The research methodology includes a literature review and stakeholder interviews to gather data on the company's IT strategy, goals, risks, and challenges. The findings indicate that the implementation of COBIT 2019 provides a comprehensive assessment of the company's IT governance. The IT audit revealed several areas needing improvement, particularly in risk management and aligning IT strategy with business objectives. Based on these findings, recommendations are made to optimize IT utilization to improve operational efficiency and effectiveness. The study shows that PT. Telkomsel Manado has 7 core models with capability level 4, including EDM03, APO12, BAI03, BAI06, DSS04, DSS05, and MEA03. In conclusion, adopting the COBIT 2019 framework can enhance IT performance and efficiency, assisting PT. Telkomsel Manado in addressing their technological and business challenges.
Information Technology Governance Analysis Using COBIT 2019 Framework at Bank Mandiri Girian Bitung Branch Wulyatiningsih, Toetik; Mokodaser, Wilsen Grivin; Mambu, Joe Yuan
International Journal of Engineering, Science and Information Technology Vol 4, No 4 (2024)
Publisher : Department of Information Technology, Universitas Malikussaleh, Aceh Utara, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v4i4.642

Abstract

The advancement of information technology (IT) has become essential for organizations, including Bank Mandiri, where it underpins critical business functions. This study examines the implementation of IT governance at Bank Mandiri’s Girian branch using the COBIT 2019 framework, a comprehensive tool for managing IT processes effectively. Through a qualitative case study approach and interviews with key stakeholders, the study analyzes 40 IT processes across 11 design factors, with each factor scored between 75 and 100 to prioritize their importance. High-priority processes, such as Managed Solutions Identification and Build (BAI03), Managed Requirements Definition (BAI02), Managed IT Changes (BAI06), and Managed Projects (BAI11), are identified as critical to operational stability, customer satisfaction, and strategic alignment. These objectives play a fundamental role in resource allocation, supporting seamless IT operations and enhancing customer service. Processes with lower scores are deprioritized, allowing strategic focus on high-impact areas. This prioritization framework helps ensure efficient resource use, aligns IT governance with organizational goals, and reinforces the branch’s commitment to achieving reliable, customer-focused IT management. The study underscores the indispensable role of IT in supporting Bank Mandiri’s operations, where any IT disruption could significantly impact business continuity and customer satisfaction.
The Financial Analysis of Listed Companies in the Communications Equipment Industry Using Factor Analysis Wulyatiningsih, Toetik; Ananto, Niel
YUME : Journal of Management Vol 7, No 1 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i1.6550

Abstract

Penelitian ini bertujuan untuk mengevaluasi kesehatan keuangan perusahaan publik secara komprehensif. Data yang digunakan dalam penelitian ini adalah data sekunder yang diambil dari situs sina.com yang terdiri dari 37 perusahaan yang terdaftar di bidang penyediaan industri komunikasi. Metode analisis data yang digunakan dalam penelitian ini adalah Analisis Faktor yang bertujuan untuk mengekstraksi dari sejumlah indikator atau rasio keuangan dimana sejumlah rasio keuangan yang berbeda dari sistem analisis dapat dibuat dengan menganalisis sejumlah besar indikator keuangan dan mengekstraksi faktor-faktor tersebut. Proses ini dapat menghasilkan suatu sistem penilaian yang terintegrasi terhadap situasi keuangan dan membantu dalam pemilihan strategi bisnis dan keuangan Perusahaan. Kata Kunci: Analisis Faktor, Indikator Keuangan Peralatan Komunikasi This study aims to evaluate the financial health of public companies comprehensively. The data used in this study are secondary data taken from the sina.com website which consists of 37 companies listed in the field of providing the communications industry. The data analysis method used in this study is Factor Analysis which aims to extract from a number of financial indicators or ratios where a number of different financial ratios from the analysis system can be created by analysing a large number of financial indicators and extracting important factors. This process can produce an integrated assessment system of the financial situation and assist in the selection of the Company's business and financial strategies.Keywords: Factor Analysis, Financial Indicators Communication Equipment
IT Governance Maturity and Business Alignment: A COBIT 2019 Evaluation at RSUD ODSK Wulyatiningsih, Toetik; Mambu, Joe Yuan
International Journal of Engineering, Science and Information Technology Vol 5, No 2 (2025)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v5i2.822

Abstract

IT is crucial for organizational performance and competitiveness, especially in healthcare, where service quality affects patient outcomes. Effective IT governance aligns investments with goals, delivers value, and reduces risks. This study assesses IT governance priorities at RSUD ODSK using the COBIT 2019 framework, identifying key governance and management objectives. The research employs a structured methodology, beginning with problem identification and then data collection through structured interviews using the COBIT 2019 Design Toolkit and the analysis of 10 Design Factors. These factors help determine the most critical governance objectives in RSUD ODSK's operational environment and strategic priorities. Findings indicate that Client Service/Stability is the hospital's top strategic priority, supported by key enterprise goals, including compliance with external regulations, business-service continuity, and internal process optimization. The prioritization process highlights Managed Assurance (MEA04) and Managed Security Services (DSS05) as the most critical governance objectives, both receiving importance scores of 100%, emphasizing the need for continuous IT performance monitoring and strong data security measures. Other highly prioritized objectives include Managed Security (APO13) at 85% and Managed Compliance with External Requirements (MEA03) at 70%, reflecting the hospital's focus on regulatory adherence and risk management. The results provide practical guidance for RSUD ODSK in improving IT governance, aligning IT with organizational goals, and ensuring reliable IT services to enhance patient care and operational efficiency. This study contributes valuable insights for hospitals seeking to strengthen IT governance using COBIT 2019.
A Systematic Review of Strategic Brand Management in Educational Institution: Towards an Integrative Approach Toetik Wulyatiningsih; Deske W. Mandagi
EDUKASIA: Jurnal Pendidikan dan Pembelajaran Vol. 4 No. 2 (2023): Edukasia: Jurnal Pendidikan dan Pembelajaran
Publisher : LP. Ma'arif Janggan Magetan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62775/edukasia.v4i2.706

Abstract

This study presents a comprehensive systematic review that delves into the multifaceted elements underpinning strategic brand management within the educational context. The primary objective was to examine and synthesize evidence-informed exploration, shedding light on the essential components of strategic brand management in educational institutions. Utilizing a systematic literature review (SLR) methodology, we meticulously extracted and screened 25 scientific articles from the Scopus and Web of Science (WOS) databases. The results of the data analysis spotlight the critical elements of strategic brand management within the educational context, underscoring their influential presence in shaping the educational landscape. These underlying elements comprise: (1) strategic partnerships with industry and alumni, (2) continuous improvement, adaptation, and innovation, (3) community engagement and public relations, and (4) an exceptional student, faculty, and staff experience.
Co-Authors Deske W. Mandagi Ernest Matindas indrajit, Indrajit Joe Yuan Mambu Niel Ananto Raintung, Rahel Debora Stenly Ibrahim Adam Warouw, Yisreel Veronica Wilsen Grivin Mokodaser