E-JRM
eJrm Vol. 11 No. 10 Februari 2022

Pengaruh Kualitas Pelayanan, Persepsi Harga, Cita Rasa Terhadap Kepuasan Konsumen Mie Gacoan

Nada Lina Hanim (Unknown)
Hadi Sunaryo (Unknown)
Ita Athia (Unknown)



Article Info

Publish Date
05 Mar 2022

Abstract

 Abstract This study aims to describe service quality, price perception, taste, customer satisfaction and analyze the effect of service quality, price perception, taste on consumer satisfaction of Mie Gacoan. The method of data collection in this study was done by distributing online questionnaires using snowball sampling. The sample used in this study were 91 students of the Faculty of Business Economics, Islamic University of Malang, Class of 2018 from the management, accounting, and Islamic banking study programs. The results showed that simultaneously the variables of service quality, price perception, and taste had a positive and significant effect on consumer satisfaction of Mie Gacoan. The results of this study also found that service quality variables affect customer satisfaction. The price perception variable was found to have an effect on consumer satisfaction. The taste variable was found to have an effect on consumer satisfaction. Keywords: Service Quality, Price Perception, Taste, and Consumer Satisfaction 

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Journal Info

Abbrev

jrm

Publisher

Subject

Economics, Econometrics & Finance

Description

E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya ...