JIIP (Jurnal Ilmiah Ilmu Pendidikan)
Vol. 6 No. 4 (2023): JIIP (Jurnal Ilmiah Ilmu Pendidikan)

Analysis of User Satisfaction of Fintech OVO Using Delone and Mclean Information System Success Model in Denpasar City

Estiyanti, Ni Made (Unknown)
Berliana, Ni Kadek Sinta (Unknown)
Alam, Helmy Shakh (Unknown)



Article Info

Publish Date
04 Apr 2023

Abstract

This study aims to find out how the influence of information quality, system quality, service quality, and security, on user satisfaction in the OVO application in Denpasar. This study uses a quantitative approach, data processing methods using SEM-PLS. used is SmartPLS 3.0. The population of this study are users of the OVO digital payment system in Denpasar. The sample was determined based on cluster sampling technique and random sampling, with a sample of 96 respondents. The results of this study prove that of the 10 hypotheses made there are 7 hypotheses that are accepted, namely the relationship between system quality and use, the relationship between system quality and user satisfaction, information quality and user satisfaction, service quality and use, service quality and user satisfaction, the relationship between use and net benefit and user satisfaction relationship to net benefit, and 3 hypotheses with results rejected namely information quality to use, security relationship to use and security relationship to user satisfaction.

Copyrights © 2023






Journal Info

Abbrev

JIIP

Publisher

Subject

Humanities Education Mathematics Other

Description

JIIP – Jurnal Ilmiah Ilmu Pendidikan Jurnal ilmiah ber-ISSN yang difokuskan pada keilmuan pendidikan secara umum antara lain: Pendidikan Bahasa dan sastra Indonesia, Pendidikan Sejarah, Pendidikan Bahasa Inggris, Pendidikan Guru Sekolah Dasar, Pendidikan Teknologi Informasi, Pendidikan ...