Jurnal Pendidikan Ekonomi (JURKAMI)
Vol 8, No 1 (2023): JURKAMI

ANALISIS WEBSITE, YOUTUBE, INSTAGRAM TERHADAP CITRA ORGANISASI MELALUI KEPUASAN KONSUMEN PADA DINDIKPORA KOTA YOGYAKARTA

Khusna Indah Wijayanti (Universitas Sarjanawiyata Tamansiswa Yogyakarta)
Muinah Fadhilah (Universitas Sarjanawiyata Tamansiswa)
Henny Welsa (Universitas Sarjanawiyata Tamansiswa)



Article Info

Publish Date
31 Mar 2023

Abstract

The purpose of this study was to analyze the influence of websites, YouTube, and Instagram on organizational image through consumer satisfaction. The research method used in this study is a quantitative method. The sample used was the teacher of DINDIKPORA with a total of 100 respondents. Methods of data collection using a questionnaire with probability sampling technique. The data analysis technique used descriptive analysis, inferential analysis and path analysis with SmartPLS 3.2.9 analysis tool. The results showed that the website had a positive and significant effect on consumer satisfaction, YouTube had no effect on consumer satisfaction, Instagram had a positive and significant effect on consumer satisfaction, the website had no effect on organizational image, YouTube had no effect on organizational image, Instagram had no effect on organizational image, consumer satisfaction has a positive and significant effect on organizational image, consumer satisfaction is unable to mediate the relationship between website and organizational image, consumer satisfaction is unable to mediate the relationship between YouTube and organizational image, and consumer satisfaction is unable to mediate the relationship between Instagram and organizational image

Copyrights © 2023






Journal Info

Abbrev

JPE

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

JURKAMI: Jurnal Pendidikan Ekonomi adalah jurnal yang menerima kontribusi tulisan/artikel yang berkaitan dengan studi-studi kependidikan, pengajaran dan evaluasi belajar di bidang pendidikan ekonomi dan kajian ilmu ekonomi lainnya, baik laporan penelitian, maupun tinjauan buku yang belum pernah ...