BASKARA: Journal of Business and Entrepreneurship
Vol 5, No 2 (2023): BASKARA: Journal of Business and Entrepreneurship

The Effect of E-Service Quality, Website Quality, Promotion, and E-Trust on Repurchase Intentions at E-Commerce Shopee in DKI Jakarta

Muhamad Ilham Syachrony (Universitas Mercu Buana Jakarta)
Hamdan Hamdan (Universitas Mercu Buana Jakarta)
Ridho Rafqi Ilhamalimy (Universitas Pendidikan Mandalika)



Article Info

Publish Date
12 Apr 2023

Abstract

This study aims to analyze e-Service Quality, Website Quality, Promotion, and e-Trust against Shopee's Repurchase Intention in DKI Jakarta. This study uses a quantitative approach, and because the population in this study cannot be generalized with certainty, the result is that the sample selection uses a non-probability purposive sampling approach. Obtained 200 samples that have been confirmed as feasible for testing, because they have gone through the data screening stage. The first data analysis uses a descriptive analysis approach to ensure that the sample characteristics are appropriate to the context. Then using PLS-SEM data analysis through Smart-PLS 3.0 Software. The results of this study reveal that e-Service Quality and Website Quality have a negative and insignificant effect on Repurchase Intention. Meanwhile, promotion and e-Trust have a positive and significant effect on Repurchase Intention.

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Journal Info

Abbrev

baskara

Publisher

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

BASKARA: Journal of Business & Entrepreneurship adalah jurnal ilmiah peer-reviewed yang didedikasikan untuk menerbitkan hasil penelitian dan pengabdian masyarakat berkenaan dengan bisnis dan kewirausahaan serta pengembangannya. Jurnal ini juga menerbitkan pemikiran dan pengalaman praktisi Bisnis ...