Jurnal Pengmas Kestra (JPK)
Vol 1 No 2 (2021): Jurnal Pengmas Kestra (JPK)

PENYULUHAN KESEHATAN TENTANG SISTEM PEMBIAYAAN DENGAN KUALITAS PELAYANAN KEPADA PASIEN RAWAT INAP

Iskandar Markus Sembiring (Institut Kesehatan Medistra Lubuk Pakam)
Novita Br Ginting Munthe (Institut Kesehatan Medistra Lubuk Pakam)
Sri Wulan (Institut Kesehatan Medistra Lubuk Pakam)
Rahmad Gurusinga (Institut Kesehatan Medistra Lubuk Pakam)
Beny Irawan (Institut Kesehatan Medistra Lubuk Pakam)



Article Info

Publish Date
31 Dec 2021

Abstract

Users of health services demand quality services in hospitals not only regarding recovery from physical illness but also regarding satisfaction with the attitudes, knowledge and skills of health workers in providing services and the availability of adequate facilities and infrastructure that can provide comfort. With the increasing quality of service, the function of services in hospitals needs to be improved so that they become more effective and efficient and provide satisfaction to patients and the community. The purpose of this health counseling is to provide a sense of calm and comfort to these class III inpatients with a financing system with quality inpatient services at the Sultan Sulaiman Regional General Hospital, Serdang Bedagai Regency in 2021. The results of this counseling show that out of 311 patients, 210 patients With the BPJS financing system, it is known that 143 people (46%) said the service quality was good and 67 people (21.5%) said it was not good. Of the 101 people with the general financing system, it is known that 59 people (19%) said the service quality was good and 42 people (13.5%) said it was not good. So it can be concluded that the quality of inpatient services at the Sultan Sulaiman Regional General Hospital, Serdang Bedagai Regency in 2021 is good.

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Journal Info

Abbrev

JPK

Publisher

Subject

Health Professions Nursing Public Health

Description

Publikasi jurnal ini bertujuan untuk menyebarluaskan pemikiran atau gagasan konseptual dan hasil penelitian yang telah dicapai di bidang pengabdian kepada masyarakat. Jurnal Pengmas Kestra (JPK), secara khusus menitikberatkan pada permasalahan pokok dalam pengembangan keilmuan bidang pengabdian ...