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SISTEM PEMESANAN KAMAR RAWAT INAP MENGGUNAKAN SHORT MESSAGE SERVICES (SMS) PADA RUMAH SAKIT Beny Irawan
CESS (Journal of Computer Engineering, System and Science) Vol 1, No 1 (2016): Januari 2016
Publisher : Universitas Negeri Medan

Abstrak – Manusia hidup di dunia ada bermacam-macam bentuk tubuh, besar, kecil, tua-muda, laki-laki, perempuan, bentuk muka, warna kulit atau kondisi fisiknya ada yang sehat dan sakit. Semakin bertambahnya manusia di alam ini, semakin banyak persentase kemungkinan orang mengalami sakit mendadak, sehingga membutuhkan perawatan medis yang mendadak juga. Untuk itu, diperlukan suatu cara yang paling mudah untuk melakukan konfirmasi ada atau tidaknya kamar untuk rawat inap di rumah sakit yang bersangkutan, sehingga pasien tidak harus melakukan pemesanan kamar ketika sudah tiba di rumah sakit yang bersangkutan, dan kemudian semua kamar sudah penuh dan harus dipindahkan lagi ke rumah sakit lain. Hal ini menyebabkan si pasien akan mengalami keterlambatan untuk ditangani, sehingga bisa berakibat fatal bagi pasien tersebut. Permasalahan tersebut dapat ditangani dengan pengembangan sistem baru menggunakan short message services (sms) terutama untuk pemesanan kamar rawat inap, dan untuk mengetahui jenis pelayanan lain yang ada di rumah sakit tersebut melalui website rumah sakit, sehingga sistem pemesanan kamar semakin efektif dan efisien. Namun, sistem yang dikembangkan masih memiliki kelemahan karena sistem hanya dapat digunakan pada telepon selular yang menggunakan modem GSM. Keywords : Short Message Service (SMS), SMS Gateway, GSM

Sistem Pendukung Keputusan Tingkat Kepuasan Pasien terhadap Mutu Pelayanan Rumah Sakit berdasarkan Metode ServQual Beny Irawan; Erwin Daniel Sitanggang; Sayed Achmady
CESS (Journal of Computer Engineering, System and Science) Vol 6, No 1 (2021): Januari 2021
Publisher : Universitas Negeri Medan

Pengukuran tingkat kepuasan pasien akan pelayan yang diberikan oleh institusi rumah sakit akan menjadi tolak ukur dalam meningkatkan mutu pelayanan. Teknologi informasi dan komunikasi dapat dimanfaatkan untuk mempercepat proses pengukuran mulai dari pengumpulan data hingga mendapatkan hasil analisis yang dapat digunakan sebagai data pendukung dalam pengambilan keputusan. Sistem pendukung keputusan yang terkomputerisasi dirancang memanfaatkan diagram-diagram yang ada pada Unified Modelling Language (UML) sebelum dikembangkan menjadi sebuah perangkat lunak. Hasil dari penelian ini berupa perangkat lunak yang dikembangkan dari perancangan yang terstruktur yang dapat digunakan sebagai alat pengumpulan data kemudian mengolahnya hingga menganalisis data menjadi informasi yang akurat untuk digunakan dalam pengambilan keputusan.

Analysis of Elearning Quality Measurement With Webqual Method at Politeknik MBP Medan Erwin Daniel Sitanggang; Maradu Sihombing; Maranata Pasaribu; Beny Irawan
INFOKUM Vol. 10 No. 1 (2021): Desember, Data Mining, Image Processing, and artificial intelligence
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (344.355 KB)

The development of information technology today has also changed the lifestyle and way of life of many people. By using information technology, many people can explore the world without being limited by space and time through the internet. Information technology has become a tool that has the power as a driving force that changes business, economics, socio-politics and other fields without limits. One of the things that has experienced major changes in lifestyle and way of life in the field of education is teaching and learning activities. The Politeknik MBP Medan college, which was also affected by Pandami, had to change the teaching-learning method using the Learning Management System service which is the right teaching-learning method to provide learning materials to students, in this case called students. In order to obtain the quality of this service, first, the satisfaction level of service users is measured based on the standard of comparison (gap) between reality and the expectations of users of the service. Based on the results of quality measurements from e-learning at the Politeknik MBP Medan for the academic year 2020/2021 in the even semester using the Webqual method, it was concluded that the Webqual method along with its attributes can provide analytical results to be used in improving the performance quality of e-learning. The results of measuring the quality of the data processing of respondents' answers are obtained that the User Satisfaction Level Score is -0.18, this indicates that the quality of e-learning as a whole is not in line with the expectations of users. The results of the analysis of 22 statement attributes from the Webqual method show that all attributes get the results of the "Tingkatkan" pattern analysis and none of the statement attributes get the "Pertahankan" pattern.

The College Academic Service Decision Support System Uses Service Quality and Importance-Performance Analysis Methods Beny Irawan; Raden Aldri Kurnia; Erwin Daniel Sitanggang; Misdem Sembiring
INFOKUM Vol. 10 No. 1 (2021): Desember, Data Mining, Image Processing, and artificial intelligence
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (923.943 KB)

The impact of the Covid-19 pandemic that has hit the world affects human needs in utilizing technology to be able to solve the problems they face. Likewise, universities that want to improve the quality of academic services during a pandemic sometimes have problems with accuracy and speed in data processing when measuring the level of student satisfaction whose information will be used as support in making decisions to improve services. It is better to develop a computerized system that can replace all activities in the process of implementing the measurement of academic service quality from distributing questionnaires to getting the results of Service Quality (Servqual) and Importance-Performance Analysis (IPA) analysis using the Unified Modeling Language (UML) approach. The design of the decision support system used in this design, namely: Use Case Diagrams, Class Diagrams, Activity Diagrams, Sequence Diagrams and Deployment Diagrams. By using a computerized decision support system, the process of measuring the level of student satisfaction with academic services can be carried out quickly, precisely and accurately compared to using word processing and spreadsheet software and provides easy-to-understand information and suggestions for improvement. academic services based on the attributes of the questionnaire accurately using the Service Quality (Servqual) method on Gap 5 and Importance-Performance Analysis (IPA).

ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN RUMAH SAKIT BERDASARKAN METODE SERVICE QUALITY (SERVQUAL) Beny Irawan; Erwin Daniel Sitanggang
JURNAL KEPERAWATAN DAN FISIOTERAPI (JKF) Vol 3 No 1 (2020): Jurnal Keperawatan dan Fisioterapi (JKF)
Publisher : Fakultas Keperawatan dan Fisioterapi Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkf.v3i1.522

Measuring the level of patient satisfaction at the hospital is done to measure the performance of the services provided. In measuring the level of satisfaction in the March 2020 period at the GrandMed hospital, it involved 98 inpatients as a sample of a population of 129 patients. The data collection techniques used were non-probability sampling with purposive random sampling and purposive random sampling. By using the servqual method, as a whole, it is by the expectation with a satisfaction level gap score of 0.10 with a patient satisfaction level of 53.06%. In the dimension of the gap score is 0.22 for the Assurance variable, 0.16 for the Physical Evidence variable, 0.12 for the Empathy variable, 0.08 for the Reliability variable, and -0.08 for the Responsiveness variable. To improve service quality, it is necessary to improve the performance of the attributes of the statement, especially those in the reliability dimension.

HUBUNGAN LAMA PENGGUNAAN KOMPUTER DENGAN KEJADIAN COMPUTER VISION SYNDROME PADA PEGAWAI KANTOR DI RUMAH SAKIT GRANDMED LUBUK PAKAM Irmayani Irmayani; Beny Irawan; Anggi Isnani Parinduri; Atika Sari Lubis
JURNAL KESMAS DAN GIZI (JKG) Vol. 2 No. 2 (2020): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

The use of computers increases continuously over time. The average work time used to work with a computer is 5.8 hours or 69% of the total 8 working hours. Computers that are now widely used as assistive devices can actually cause occupational diseases or health problems. One of them is eye disorders due to continuous use of the eye to stare at a computer monitor or Visual Display Terminal (VDT). This study aims to explain the relationship long use of computers with events computer vision syndrome . This research is a quantitative study with using analytic survey approach with cross sectional design. The population of the research this is the whole employees of offices that exist in Grandmed Hospital Lubuk Pakam. The number of samples taken 36 employees with sampling techniques using total sampling. The collection of data is done by using a questionnaire. Statistical tests using the chi square test with Î± = 0.05. The analysis shows that there is a correlation long usege of computer with events computer vision syndrome In employee health BPJS in Grandmed Hospital Lubuk Pakam (p = 0.004 <Î± = 0.05) . Suggested to employees of offices if already started to feel fatigue in the eyes and the eyes feel strained should rest and using methods of 20-20-20 is for using the computer in 20 minutes should rest for 20 seconds to switch the view that is within 20 feet to avoid the eyes dry and cause the symptoms are more severe.

Analysis of Higher Education Academic Service Satisfaction Levels using the Service Quality and Importance-Performance Analysis methods Beny Irawan
INFOKUM Vol. 10 No. 02 (2022): Juni, Data Mining, Image Processing, and artificial intelligence
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (548.958 KB)

The academic services of the college today have undergone very significant changes in a very fast time. For these changes, and evaluation of academic services is carried out by measuring the performance of the services provided. To obtain the level of satisfaction, the Service Quality (Servqual) method is used, and to obtain performance from the attributes of the questionnaire to improve its performance, the Importance-Performance Analysis (IPA) method is used. The results of the analysis and data processing using the servqual method at gap 5 showed the gap score gap of each variable so that the Guarantee variable with a score of -0.27, Reliability -0.31, Empathy -0.34, Date Power -0.42 and Tangibles with a score of -0.49. Overall the gap score is -0.37. This shows that any level of service satisfaction expected by students for academic services has not met expectations, as well as the variables of the servqual method. To determine the proposed service improvement based on the attributes of the questionnaire using the Importance-Performance Analysis (IPA) method, 8 attributes are in quadrant I that need to be prioritized for improvement. The attributes are attribute number 4 with a respondent suitability rate of 84.70%, attribute number 5 with a respondent suitability rate of 85.90%, attribute number 10 with a respondent suitability rate of 88.59%, attribute number 15 with a respondent suitability rate of 89.88%, attribute number 16 with a respondent suitability rate of 87.62%, attribute number 17 with a respondent suitability rate of 90.14%, attribute number 18 with a respondent conformity rate of 89.22% and attribute number 27 with a respondent conformity rate of 88.87%.

Simulasi Pengontrolan Kesalahan Transmisi Komunikasi Data dengan Menggunakan Metode Automatic Repeat Request (ARQ) Beny Irawan
LOFIAN: Jurnal Teknologi Informasi dan Komunikasi Vol 1 No 1 (2021): September
Publisher : Universitas Mandiri Bina Prestasi (MBP)

Dalam komunikasi data, pengontrolan kesalahan berkaitan dengan mekanisme untuk mendeteksi dan memperbaiki kesalahan yang terjadi pada pentransmisian frame. Data dikirim sebagai deretan frame, frame tiba sesuai dengan perintah yang sama saat dikirim, dan masing-masing frame yang ditransmisikan mengalami perubahan dan sejumlah variabel penundaan sebelum mencapai receiver (penerima). Kesalahan yang mungkin terjadi adalah hilangnya frame (sehingga frame gagal diterima receiver) dan rusaknya frame (frame diakui telah tiba, namun beberapa bit mengalami kesalahan, sehingga dibuang oleh receiver). peneliti tertarik untuk merancang suatu perangkat lunak yang mampu mensimulasikan proses kerja metode ARQ dalam mengontrol kesalahan pada proses pengiriman data. Metode Selective-Reject ARQ merupakan metode yang paling efisien dari sisi waktu proses, karena metode tersebut mengirimkan beberapa frame sekaligus tanpa harus menunggu balasan dari receiver terlebih dahulu (keunggulan dibandingkan dengan metode Stop-and-Wait ARQ) dan frame yang dikirim ulang hanyalah frame yang rusak / salah (keunggulan dibandingkan dengan metode Go-back-N ARQ). Simulasi metode ARQ di dalam perangkat lunak memberikan gambaran secara umum prosedur yang dilakukan untuk mengontrol kesalahan pada saat pengiriman frame antar perangkat keras.

PENYULUHAN KESEHATAN TENTANG SISTEM PEMBIAYAAN DENGAN KUALITAS PELAYANAN KEPADA PASIEN RAWAT INAP Iskandar Markus Sembiring; Novita Br Ginting Munthe; Sri Wulan; Rahmad Gurusinga; Beny Irawan
JURNAL PENGMAS KESTRA (JPK) Vol 1 No 2 (2021): Jurnal Pengmas Kestra (JPK)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LP2M) Institut Kesehatan Medistra Lubuk Pakam

Users of health services demand quality services in hospitals not only regarding recovery from physical illness but also regarding satisfaction with the attitudes, knowledge and skills of health workers in providing services and the availability of adequate facilities and infrastructure that can provide comfort. With the increasing quality of service, the function of services in hospitals needs to be improved so that they become more effective and efficient and provide satisfaction to patients and the community. The purpose of this health counseling is to provide a sense of calm and comfort to these class III inpatients with a financing system with quality inpatient services at the Sultan Sulaiman Regional General Hospital, Serdang Bedagai Regency in 2021. The results of this counseling show that out of 311 patients, 210 patients With the BPJS financing system, it is known that 143 people (46%) said the service quality was good and 67 people (21.5%) said it was not good. Of the 101 people with the general financing system, it is known that 59 people (19%) said the service quality was good and 42 people (13.5%) said it was not good. So it can be concluded that the quality of inpatient services at the Sultan Sulaiman Regional General Hospital, Serdang Bedagai Regency in 2021 is good.

Simulasi Pengontrolan Kesalahan Transmisi Komunikasi Data dengan Menggunakan Metode Automatic Repeat Request (ARQ) Beny Irawan
LOFIAN: Jurnal Teknologi Informasi dan Komunikasi Vol 1 No 1 (2021): September
Publisher : Universitas Mandiri Bina Prestasi (MBP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58918/lofian.v1i1.156

Dalam komunikasi data, pengontrolan kesalahan berkaitan dengan mekanisme untuk mendeteksi dan memperbaiki kesalahan yang terjadi pada pentransmisian frame. Data dikirim sebagai deretan frame, frame tiba sesuai dengan perintah yang sama saat dikirim, dan masing-masing frame yang ditransmisikan mengalami perubahan dan sejumlah variabel penundaan sebelum mencapai receiver (penerima). Kesalahan yang mungkin terjadi adalah hilangnya frame (sehingga frame gagal diterima receiver) dan rusaknya frame (frame diakui telah tiba, namun beberapa bit mengalami kesalahan, sehingga dibuang oleh receiver). peneliti tertarik untuk merancang suatu perangkat lunak yang mampu mensimulasikan proses kerja metode ARQ dalam mengontrol kesalahan pada proses pengiriman data. Metode Selective-Reject ARQ merupakan metode yang paling efisien dari sisi waktu proses, karena metode tersebut mengirimkan beberapa frame sekaligus tanpa harus menunggu balasan dari receiver terlebih dahulu (keunggulan dibandingkan dengan metode Stop-and-Wait ARQ) dan frame yang dikirim ulang hanyalah frame yang rusak / salah (keunggulan dibandingkan dengan metode Go-back-N ARQ). Simulasi metode ARQ di dalam perangkat lunak memberikan gambaran secara umum prosedur yang dilakukan untuk mengontrol kesalahan pada saat pengiriman frame antar perangkat keras.

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