JURNAL EKONOMI SAKTI (JES)
Vol 12 No 1 (2023)

PENGARUH FITUR LAYANAN DAN KEMUDAHAN MENGGUNAKAN M-BANKING BSI TERHADAP KEPUASAN NASABAH

Afifah Miftakhul Jannah (Unknown)
Dian Nova Hastari (Unknown)

Article Info

Publish Date
07 Apr 2023

Abstract

This study aims to determine the effect of service features and convenience on customer satisfaction in transactions using Bank Syariah Indonesia M-Banking. The objects in this study are customers who use m-banking BSI throughout Soloraya. In this study, 149 samples were taken and the data were tested using validation and reliability tests. As for the effect of the t test, it was processed using SPSS version 26. The results showed that the research on service features and convenience had an influence on customer satisfaction with BSI m-banking users throughout Soloraya.

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Journal Info
JURNAL EKONOMI SAKTI (JES)
Website

Abbrev

103044

Publisher

STIE Sakti Alam Kerinci

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi Sakti (JES) is a peer-reviewed journal published by Institute for Research and Community Service – Institute of Economic Science Sakti Alam Kerinci. The journal provides a forum for academics and professionals to share the latest developments and advances in the knowledge and ...