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All Journal JURNAL EKONOMI SAKTI (JES)
Dian Nova Hastari
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Economics, Econometrics & Finance

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PENGARUH FITUR LAYANAN DAN KEMUDAHAN MENGGUNAKAN M-BANKING BSI TERHADAP KEPUASAN NASABAH Afifah Miftakhul Jannah; Dian Nova Hastari
Jurnal Ekonomi Sakti Vol 12 No 1 (2023)
Publisher : LPPM - STIE SAKTI ALAM KERINCI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36272/jes.v12i1.243

Abstract

This study aims to determine the effect of service features and convenience on customer satisfaction in transactions using Bank Syariah Indonesia M-Banking. The objects in this study are customers who use m-banking BSI throughout Soloraya. In this study, 149 samples were taken and the data were tested using validation and reliability tests. As for the effect of the t test, it was processed using SPSS version 26. The results showed that the research on service features and convenience had an influence on customer satisfaction with BSI m-banking users throughout Soloraya.
Co-Authors Afifah Miftakhul Jannah