Indonesian Journal of Society Development (IJSD)
Vol. 2 No. 2 (2023): April 2023

Education on Service Standards in Nolokla Village, East Sentani District, Jayapura Regency

Abner Herry Bajari (Universitas Cenderawasih Jayapura, Papua)
Dorthea Renyaan (Universitas Cenderawasih Jayapura, Papua)
Mesak Rumsowek (Universitas Cenderawasih Jayapura, Papua)
Yusuf Gabriel Maniagasi (Universitas Cenderawasih Jayapura, Papua)
Jeane K. F. Rumkabu (Universitas Cenderawasih Jayapura, Papua)
Semuel Risal (STIA Bina Banua Banjarmasin, Kalimantan Selatan)



Article Info

Publish Date
30 Apr 2023

Abstract

Public service is the provision of goods or services to meet the needs of every citizen based on established service standards. Village officials' understanding of service standards is an important factor, in order to be able to develop service standards that are in line with community expectations. However, many service products still do not yet have service standards, which is a problem in the field, so the community has the right to know the service standards provided. The activities carried out in this community service program are establishing public service standards in Nolokla Village, East Sentani District, Jayapura Regency, by actively involving the community in every stage of activity and providing assistance to village officials to set public service standards. With the dedication of the FISIP campus, Cenderawasih University, Jayapura, regarding Minimum Service Standards (SPM), which are provisions regarding the type and quality of essential services that are Mandatory Government Affairs, every citizen has the right to receive at a minimum. Implementation of SPM starting from the data collection stage, calculating the need to fulfil Basic Services, preparing plans for fulfilling Basic Services and implementing fulfilling Basic Services, and facilitating the preparation of SOPs and Village Head Regulations as a reference for Public Service Standards in Nolokla Village

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Journal Info

Abbrev

ijsd

Publisher

Subject

Education Social Sciences

Description

Indonesian Journal of Society Development (IJSD) is a peer-reviewed and double-blind review journal dedicated to the promotion and dissemination of community services and social works. Special attention is paid to works related to community services and social works using an interdisciplinary ...