Journal of Social Science
Vol. 2 No. 6 (2021): Journal of Social Science

Role of Knowledge Management on the Influence of Total Quality Management on Organizational Performance

Khairul Bahrun (Universitas Muhammadiyah Bengkulu)
Hernadianto Hernadianto (Universitas Muhammadiyah Bengkulu)
Eti Arini (Universitas Muhammadiyah Bengkulu)
Rina Yuniarti (Universitas Muhammadiyah Bengkulu)
Ratna Wili (Universitas Muhammadiyah Bengkulu)

Article Info

Publish Date
27 Nov 2021

Abstract

The purpose of the study was to analyze the effect of Total Quality Management on Organizational Performance mediated by Knowledge Management. This study used primary data in the form of a questionnaire to test hypotheses and analyzed using Structural Equation Modeling (SEM). The sample of this study amounted to 103 SMEs in Bengkulu City. The data analysis technique used WarpPLS version 6.0 software. The results showed that Total Quality Management had an effect on organizational performance and knowledge management did not mediate the effect of TQM on organizational performance.

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Journal Info
Journal of Social Science
Website

Abbrev

jsss

Publisher

Ridwan Institute

Subject

Chemistry Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Social Sciences

Description

The Journal of Social Science is a double blind peer-reviewed academic journal and open access to social and scientific fields. The journal is published bimonthly once by Ridwan Institute The Journal of Social Science provides a means for sustained discussion of relevant issues that fall within the ...