Prosiding Simposium Nasional Multidisiplin (SinaMu)
Vol 1 (2019): Simposium Nasional Multidisiplin (SinaMu)

PENGARUH KOMPETENSI SUMBER DAYA MANUSIA DAN MUTU LAYANAN TERHADAP KEPUASAN NASABAH DI BANK MEGA TANGERANG

Dudung Hadiwijaya (Universitas Muhammadiyah Tangerang)
Hendi Eka Sumarga (Universitas Muhammadiyah Tangerang)

Article Info

Publish Date
05 Aug 2019

Abstract

The purpose of the research is to examine the influence of the human resource competensy and service quality to the customer satisfaction of the Bank Mega Tangerang. The result of the research indicate that the human resources competency and service quality are together have significant effect toward the customer satisfaction. The result also indicates that the human resources competency have more dominant and significant effect than service quality towards the customer satisfaction of Bank Mega Tangerang.Keywords: human resources competency, service quality, customer satisfaction

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Journal Info
Prosiding Simposium Nasional Multidisiplin (SinaMu)
Website

Abbrev

senamu

Publisher

Universitas Muhammadiyah Tangerang

Subject

Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Mechanical Engineering Nursing Physics Public Health Social Sciences

Description

Focus and Scope Jurnal Pengabdian Kepada Masyarakat SINAMU Universitas Muhammadiyah tangerag ialah jurnal yang didedikasikan untuk mempublikasi hasil-hasil kegiatan Pengabdian yang dilakukan oleh mahasiswa, Dosen dan para peneliti. Publikasi jurnal ini bertujuan untuk menyebarluaskan pemikiran, ...