Jurnal Mahasiswa Entrepreneur
Vol 1 No 6 (2022): JUNI 2022

PENGARUH LOKASI DAN KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN DENGAN KEPUTUSAN PEMBELIAN SEBAGAI VARIABEL INTERVENING PADA ANGKRINGAN AROMA KOPI PANCUR PRAJEKAN BONDOWOSO

Hidayat, Irwan (Unknown)
Soeliha, Siti (Unknown)
Ediyanto, Ediyanto (Unknown)



Article Info

Publish Date
30 Jul 2022

Abstract

Marketing management is a science that studies the implementation of marketing. In marketing management science, companies can determine which market to target by fostering good relationships with the target market. The purpose of this study was to analyze and examine the effect of location and service quality in determining consumer loyalty with purchasing decisions as an intervening variable. The population in this study are employees of Angkringan Aroma Kopi Pancur Prajekan Bondowoso. The sampling method was determined by simple random sampling. Data analysis and hypothesis testing in this study used the Structural Equation Model - Partial Least Square (PLS-SEM). The results of the direct influence hypothesis test using the Smart PLS 3.0 application, indicate that location has a significant positive effect on purchasing decisions, service quality has a significant positive effect on purchasing decisions, location has a significant positive effect on consumer loyalty, service quality has a significant positive effect on consumer loyalty, purchase decisions have a significant positive effect on consumer loyalty. significantly positive on consumer loyalty. The results of the indirect influence hypothesis show that the location variable on consumer loyalty through purchasing decisions has a significant positive effect, and service quality on consumer loyalty through purchasing decisions has a positive but not significant effect.

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Journal Info

Abbrev

jme

Publisher

Subject

Economics, Econometrics & Finance Electrical & Electronics Engineering Social Sciences

Description

Jurnal Mahasiswa Entrepreneurship (JME) Fakultas Ekonomi dan Bisnis Universitas Abdurachman Saleh Situbondo adalah jurnal yang ditulis oleh mahasiswa FEB UNARS sebagai jembatan antara ilmu dan praktek manajemen. JME mempublikasikan artikel baik berupa telaah pustaka maupun hasil penelitian empiris. ...