Students’ Perceptions and Satisfaction Analysis Towards Online Guidance and Counseling Services During Covid-19 Pandemic

Nina Alfa Rizkana (Universitas Negeri Jakarta Jl. R.Mangun Muka Raya No.11, RT.11/RW.14, Rawamangun, Kec. Pulo Gadung, Kota Jakarta Timur, Daerah Khusus Ibukota)
Sofia Farzanah Sulaeman (Universitas Negeri Jakarta Jl. R.Mangun Muka Raya No.11, RT.11/RW.14, Rawamangun, Kec. Pulo Gadung, Kota Jakarta Timur, Daerah Khusus Ibukota)
Venazmi Livia Buamona (Universitas Negeri Jakarta Jl. R.Mangun Muka Raya No.11, RT.11/RW.14, Rawamangun, Kec. Pulo Gadung, Kota Jakarta Timur, Daerah Khusus Ibukota)
Herdi Herdi (Universitas Negeri Jakarta Jl. R.Mangun Muka Raya No.11, RT.11/RW.14, Rawamangun, Kec. Pulo Gadung, Kota Jakarta Timur, Daerah Khusus Ibukota)
Tamima Rubama

Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan
Vol 8, No 4: APRIL 2023

The Covid-19 pandemic has brought about fundamental changes in providing school guidance and counseling services. The provision of services that were previously done offline, now it was changed to online. This study examines the descriptions of students' perceptions and level of satisfaction with online guidance and counseling services. The purposive sampling technique was done by surveying and sampling. A total of 246 respondents were obtained with the use of perception assessment as the instrument and CSQ-8 to measure the level of satisfaction. The results showed that students had a good perception of online Guidance and Counseling (BK) services and had a moderate or satisfactory level of satisfaction.