International Journal of Business, Economics, and Social Development
Vol 4, No 2 (2023)

Information Technology and Service Delivery of County Governments in Western Kenya Region

Kennedy Wandera Walubengo (Am affiliated to Masinde Muliro University of Science and Technology(MMUST))
Joshua Olango Abuya (Unknown)
Fredrick Njehu Kiongera (Unknown)



Article Info

Publish Date
05 May 2023

Abstract

The inappropriateness in use of public monies has been cited as a major distractor towards achievement of development goals enshrined in our constitution. It has been largely attributed to the procurement practices adopted. The main objective of this study was to determine effects of information technology on service delivery of County governments in western Kenya region. The target population for this study entailed 228 officers who were categorized into chief officers, Directors, Finance officers and procurement officers. This study employed stratified random sampling towards picking a sample of 174 respondents. Information technology from the findings of this study had a significant effect on the delivery of services among counties in western Kenya region. Particularly, as Information technology changes by one unit, service delivery changes by 0.309 units units (β2=0.309, P<0.05). The F value obtained df (1,161) =84.947, P<0.05, that gave support to the goodness of fit of the model in adducing variance in the dependent variable. It meant too that Information Technology is a useful predictor of service delivery. This study therefore recommended that County Governments should view and treat information technology as a critical component and resource since its application in procurement activities improves delivery of services.

Copyrights © 2023






Journal Info

Abbrev

ijbesd

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

Description

International Journal of Business, Economics and Social Development (IJBESD) is published 4 (four) times a year and is the flagship journal of the Research Collaboration Community (RCC). It is the aim of IJBESD to present papers which cover the theory, practice, history or methodology of Business, ...