Tadulako International Journal of Applied Management (TaJAM)
Vol 3 No 1 (2021): May : Tadulako International Journal of Applied Management

THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER VALUE ON INPATIENT SATISFACTION AT BHAYANGKARA HOSPITAL PALU CITY

Razak, Abd (Unknown)
Miru, Sulaeman (Unknown)
Santi, Ira Nuriya (Unknown)

Article Info

Publish Date
17 May 2021

Abstract

This study aims to determine the effect of service quality and customer value on inpatient satisfaction at Bhayangkara Hospital Palu City. The type of research was descriptive – verification. The research sample was inpatients at Bhayangkara Hospital Palu, which was determined by the purposive sampling method and totaled 105 patients. This study applied a multiple linear analysis method using SPSS software version 23. The results of this study indicate that (1) service quality and customer value have a significant effect on inpatient satisfaction at Bhayangkara Hospital Palu City, (2) service quality has a significant effect on inpatient satisfaction at Bhayangkara Hospital Palu City, ((3) customer value has a significant effect on inpatient satisfaction at Bhayangkara Hospital Palu City. Keywords: Service Quality, Customer Value, Patient Satisfaction

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Journal Info
Tadulako International Journal of Applied Management (TaJAM)
Website

Abbrev

tajam

Publisher

Universitas Tadulako

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Tadulako International Journal of Applied Management with registered number ISSN 2684-9089 (Print) and 2987-1271 (electronic) is published by the Master of Management Study Program, Faculty of Economics and Business, Tadulako University. It is published thrice a year in April, August, and December. ...