International Journal of Health, Engineering and Technology
Vol. 1 No. 3 (2022): IJHET-SEPTEMBER 2022

Clustering of Customer Complaints from PDAM Kota Binjai Using the K-Means Method

Lailatul Magfiroh (STMIK Kaputama Binjai, Indonesia)
Hermansyah Sembiring (STMIK Kaputama Binjai, Indonesia)
Anton Sihombing (STMIK Kaputama Binjai, Indonesia)

Article Info

Publish Date
16 Sep 2022

Abstract

PDAM Tirtasari Binjai City is a public service institution that has a monopoly on water supply in Binjai City. The predicate as a metropolitan city, illustrates that Binjai City is a city with dense industry and trade. In this study, discusses how to handle customer complaints of PDAM Binjai City to provide satisfaction to customers. The research method used in this study is K-Means which aims to describe the quality of service for handling customer complaints at PDAM Kota Binjai in increasing customer satisfaction. The informant determination technique carried out by the researcher is using the Clustering K-Means method.

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Journal Info
International Journal of Health, Engineering and Technology
Website

Abbrev

ijhet

Publisher

CV. AFDIFAL MAJU BERKAH

Subject

Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Dentistry Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Mechanical Engineering Medicine & Pharmacology Nursing Public Health Veterinary

Description

International Journal of Health, Engineering and Technology (IJHET) is to provide research media and an important reference for the progress and dissemination of research results that support high-level research in the field of Health, Engineering and technology. Original theoretical work and ...