E-Jurnal Ekonomi dan Bisnis Universitas Udayana
VOLUME.12.NO.06.TAHUN.2023

PERAN CINTA MEREK MEMEDIASI PENGARUH PENGALAMAN MEREK TERHADAP LOYALITAS MEREK

Ni Made Ari Mas Milinia (Feb Unud)
Ni Wayan Sri Suprapti (Fakultas Ekonomi dan Bisnis, Universitas Udayana, Bali, Indonesia)



Article Info

Publish Date
30 Jun 2023

Abstract

Brand loyalty is related to the level of customer tendency to make repeat purchases by satisfied customers and positively evaluate the product, to gain loyalty it is necessary to make customers have a good experience and brand love for the I Look Daily brand. This study aims to examine the effect of brand experience on brand loyalty, brand experience on brand love, brand love on brand loyalty, and brand love in mediating the effect of brand experience on brand loyalty. This research was conducted in Denpasar City, the number of samples used was 130 respondents with purposive sampling method. Sample collection was done online via google form with a questionnaire instrument using a Likert scale. The collected data is then analyzed using path analysis techniques. The results of this study indicate that brand experience has a significant and positive effect on brand love, brand experience has a significant and positive effect on brand loyalty, brand love has a significant and positive effect on brand loyalty, and there is an influence of brand love in partially mediating the effect of brand experience on brand loyalty.

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Journal Info

Abbrev

EEB

Publisher

Subject

Economics, Econometrics & Finance Education

Description

E-Jurnal Ekonomi dan Bisnis Universitas Udayana (EEB) is an electronic scientific journal that publishes the results of economic and business studies. EEB is published periodically every month with an online format. EEB Editor receives written results of studies in the fields of economics, ...