Indonesian Marketing Journal
Vol. 3, No. 1, April 2023

OPERATIONALIZATION OF MARKETING CAPABILITIES IN THE CONTEXT OF ANALYTICS TECHNOLOGY ADOPTION

Daniel Peterson Silaban (Universitas Sam Ratulangi)
Stanss L. H. V. J. Lapian (Universitas Sam Ratulangi)
Altje L. Tumbel (Universitas Sam Ratulangi)
Frederik G. Worang (Universitas Sam Ratulangi)
Imelda W. J. Ogi (Universitas Sam Ratulangi)



Article Info

Publish Date
10 Jul 2023

Abstract

The advent of analytics has been considered as a revolution in how firms treat data. However, the implementation of this technology is still an issue for researchers and practitioners. Many business leaders still reluctant to adopt this technology since it is still unclear how analytics adds value on firms. There are limited studies that incorporate analytics and capabilities, particularly in marketing. Moreover, there is also lack of empirical studies that cover the adaptive side of marketing capabilities. This study aims to close the gap by constructing a sound and holistic measurement of firms’ marketing capabilities (MCs) to measure the impact of analytics-related adoption. Integrative literature review was carried out to synthesize previous MCs constructs. Then, analysis was conducted to develop a new construct of MCs measurement. The result of this study proposes a more detailed and comprehensive framework in understanding the impact of marketing analytics (MA) adoption on all dimensions of MCs, including adaptive side of MCs.

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Journal Info

Abbrev

IMJ

Publisher

Subject

Social Sciences

Description

Indonesian Marketing Journal is published by the Faculty of Economics and Business, Universitas Pelita Harapan. The aim of Indonesian Marketing Journal is to provide original research articles related to key concepts and theories in the marketing field.  Indonesian Marketing Journal aims to ...