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All Journal Indonesian Marketing Journal
Stanss L. H. V. J. Lapian
Universitas Sam Ratulangi
Social Sciences

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OPERATIONALIZATION OF MARKETING CAPABILITIES IN THE CONTEXT OF ANALYTICS TECHNOLOGY ADOPTION Daniel Peterson Silaban; Stanss L. H. V. J. Lapian; Altje L. Tumbel; Frederik G. Worang; Imelda W. J. Ogi
Indonesian Marketing Journal Vol. 3, No. 1, April 2023
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/imj.v3i1.7007

Abstract

The advent of analytics has been considered as a revolution in how firms treat data. However, the implementation of this technology is still an issue for researchers and practitioners. Many business leaders still reluctant to adopt this technology since it is still unclear how analytics adds value on firms. There are limited studies that incorporate analytics and capabilities, particularly in marketing. Moreover, there is also lack of empirical studies that cover the adaptive side of marketing capabilities. This study aims to close the gap by constructing a sound and holistic measurement of firms’ marketing capabilities (MCs) to measure the impact of analytics-related adoption. Integrative literature review was carried out to synthesize previous MCs constructs. Then, analysis was conducted to develop a new construct of MCs measurement. The result of this study proposes a more detailed and comprehensive framework in understanding the impact of marketing analytics (MA) adoption on all dimensions of MCs, including adaptive side of MCs.
Co-Authors Altje L. Tumbel Daniel Peterson Silaban Frederik G. Worang Imelda W. J. Ogi