Jurnal Ilmiah Wahana Pendidikan
Vol 9 No 14 (2023): Jurnal Ilmiah Wahana Pendidikan

Pengaruh Aspek Assurance Dalam Kualitas Pelayanan Petugas Terhadap Kepuasan Pelanggan Krl Manggarai

Annisa Nurliza (Unknown)
Monica Wulandari (Unknown)
Fitri Khairunnisa (Unknown)
Citra Amalia Riyadlul Jannah (Unknown)
Siti Sahara (Unknown)

Article Info

Publish Date
24 Jul 2023

Abstract

People around Jakarta need transportation for mobility when leaving and returning to activities. This research includes quantitative research because the ultimate goal of this study is to test and show the influence between variables using statistical data analysis techniques. Assurance is the behavior and service provided by officers such as politeness, skill, and intelligence in answering questions given by users, this can make users trust KRL transportation services. Based on the survey results, it was found that services that were considered not to provide maximum service to their users, namely the Train Travel Punctuality Guarantee so that there was connectivity of KRL schedules with other modes of transportation.

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Journal Info
Jurnal Ilmiah Wahana Pendidikan
Website

Abbrev

JIWP

Publisher

Universitas Bumi Hijrah Tidore

Subject

Religion Education Social Sciences Other

Description

Jurnal Ilmiah Wahana Pendidikan (JIWP) Diterbitkan sebagai upaya untuk mempublikasikan hasil-hasil penelitian dan temuan di bidang pendidikan . Jurnal ini terbit 4 bulanan, yaitu bulan April, Agustus dan Desember. *Ruang Lingkup* Memuat hal kajian, analisis, dan penelitian tentang perancangan, ...