Jurnal Administrasi Bisnis
Vol. 11 No. 1 (2021)

Pengaruh Pengetahuan, Sikap dan Keterampilan Perawat Terhadap Kepuasan Pasien

Meilina Meilina (Universitas Pelita Harapan, Jakarta, Indonesia)
Innocentius Bernarto (Universitas Pelita Harapan, Jakarta, Indonesia)

Article Info

Publish Date
15 Apr 2021

Abstract

This study aims to analyze the positive influence of nurses' knowledge, attitude and skills on patient satisfaction who receive wound care at the Wocare clinic. The sampling technique in this study was convenience sampling. The large number of samples used was 132 respondents. Data collection techniques using a questionnaire. Data analysis used the partial least square-structural equation modeling (PLS-SEM) approach by utlilizing SmartPls program. The results showed that knowledge, attitude, and skills have a positive effect on patient satisfaction.

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Journal Info
Jurnal Administrasi Bisnis
Website

Abbrev

jab

Publisher

Universitas Sam Ratulangi

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Topik Administrasi Bisnis berkaitan dengan aspek apapun dari Manajemen Sumber Daya Manusia, Pengembangan Bisnis Berkelanjutan, Bauran Pemasaran, Manajemen Produksi, Manajemen Resiko, Keuangan dan Akuntansi termasuk, namun tidak terbatas pada topik berikut: • Keuangan Bisnis • Bisnis Sektor ...