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All Journal Jurnal Administrasi Bisnis
Meilina Meilina
Universitas Pelita Harapan, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Pengetahuan, Sikap dan Keterampilan Perawat Terhadap Kepuasan Pasien Meilina Meilina; Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 1 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v11.i1.1-6

Abstract

This study aims to analyze the positive influence of nurses' knowledge, attitude and skills on patient satisfaction who receive wound care at the Wocare clinic. The sampling technique in this study was convenience sampling. The large number of samples used was 132 respondents. Data collection techniques using a questionnaire. Data analysis used the partial least square-structural equation modeling (PLS-SEM) approach by utlilizing SmartPls program. The results showed that knowledge, attitude, and skills have a positive effect on patient satisfaction.
Co-Authors Innocentius Bernarto, Innocentius