Journal of Islamic enterpreneurship and Management
Vol 1, No 2 (2021): JIEM: Journal of Islamic Enterpreneurship and Management

THE INFLUENCE OF BRAND AWARENESS, CUSTOMER VALUE AND TRUST TOWARD LOYALTY CUSTOMERS WITH SATISFACTION AS INTERVENING

Ayuningrum, Tyas (Unknown)
Mochlasin, Mochlasin (Unknown)



Article Info

Publish Date
29 Dec 2021

Abstract

This study aims to influence Brand Awareness, Customer Value and Trust on Customer Loyalty in Bank Jateng KCPS Salatiga with Satisfaction as an Intervening Variable. This study uses quantitative methods by processing primary data through a questionnaire given to 100 respondents to the customers of Bank Jateng KCPS Salatiga. purposive sampling technique in sampling. choose the target sample or target sabmple subjectively. The data obtained were processed with SPSS Version 23. The analytical tools used include multiple linear analysis and path analysis. The results of the research test show that brand awareness has no positive and significant effect on satisfaction while customer value and trust have a positive and significant effect on satisfaction. Next is brand awareness, Trust, and satisfaction have a positive and significant effect on loyalty, while customer value has a negative and significant effect on loyalty. Brand awareness has no positive and significant effect on customer loyalty through satisfaction as an intervening variable, while customer value and trust have a positive and significant effect on customer loyalty through satisfaction as an intervening variable.

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Journal Info

Abbrev

jiem

Publisher

Subject

Economics, Econometrics & Finance

Description

JIEM:Journal of Islamic Enterpreneurship and Management, e -ISSN 2808-8255 is a scientific journal that countains of theoritical research and studies on islamic enterpreneurship and management issues. JIEM is published two times a year (June and December) by Faculty of Islamic Economics and ...