Jurnal Manajemen Bisnis Transportasi dan Logistik
Vol 8, No 2 (2022): Desember

The Influence of Personnel Workload at the Control Area Unit to Service Quality of Air Traffic Center (ATC) in Jakarta

Imandoko, Hening Bramantyo (Unknown)
Rafli, Muhammad (Unknown)
Budiman, Cecep (Unknown)

Article Info

Publish Date
04 Aug 2023

Abstract

This study aims to investigate the influence of personnel workload at the ATC (Air Traffic Center) to service quality of ATC using quantitative approach. The data was collected using a questionnaire, to grasp the respondents’ perception. The population of this study are those who work in ATC, Jakarta, Indonesia. Purposive sampling technique is employed in this study. The number of the respondents of this study are 20 persons comprising, air traffic control staff and managers. The data was analyzed using SPSS. . The result shows that there is a significant influence on personnel workload at the control area unit to service quality of air traffic center in Jakarta, Indonesia.

Copyrights © 2022




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Jurnal Manajemen Bisnis Transportasi dan Logistik
Website

Abbrev

jmbtl

Publisher

Institut Transportasi dan Logistik Trisakti

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation

Description

The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service ...