Journal Publicuho
Vol. 6 No. 2 (2023): May - July - Journal Publicuho

WHY TRADITIONAL MARKET BUYERS GOING DIGITAL: An Empirical Study on Switching Behavior

Wiyata (Universitas Brawijaya)



Article Info

Publish Date
25 Jul 2023

Abstract

This study attempts to provide a strengthened understanding of why people switch from traditional payment to digital payment QRIS (Quick Response Code Indonesian Standard). Grounding on the push, pull, mooring model as framework, I proposed dissatisfaction and transaction incovenience as the push factor, easy of use and critical mass as the pull factor, and switching cost as the mooring factor. I tested the proposed model by conducting a paper-based survey in Surakarta’s traditional market at Center of Java, Indonesia by comprising respondents comprising a total of 150 buyers. The results of PLS-SEM analysis demonstrated that except transaction inconvinience, all the proposed variables have been confirmed. From a theoretical implication, this study offers significant contributions to switching behavior literature by invesitivigating the applicability of the PPM Model in tradiotional market context. From a practical implication, these findings provide useful implications and insights for digital payment brands on how to encourage costumers switching from their traditional payment habits.

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Journal Info

Abbrev

journal

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

Description

Aim Journal Publicuho is a double-blind peer-reviewed publication that aims to disseminate all information that contributes to the understanding and development of the study of public administration and public policy and social issues through the publication of research articles or critical reviews. ...