Jurnal Civics: Media Kajian Kewarganegaraan
Vol 20, No 2 (2023)

Bureaucratic ethics in realizing licensing services with integrity in Yogyakarta

Fitriana, Kurnia Nur (Unknown)
Satlita, Lena (Unknown)
Anggalini, Titis Dewi (Unknown)
Yanuardi, Yanuardi (Unknown)



Article Info

Publish Date
31 Oct 2023

Abstract

Bureaucratic ethics are crucial for the integrity of licensing services at the Yogyakarta City Investment and Licensing Service. Despite challenges like corruption, collusion, and nepotism, the Yogyakarta City Government is working to institutionalize an employee code of ethics through the SATRIYA Culture and BerAKHLAK core values. This paper aims to explain the development of bureaucratic ethics in the Yogyakarta City Investment and Licensing Office, using qualitative descriptive methods such as interviews, focus group discussions, observation, and documentation. The study found that civil servants have a good understanding of bureaucratic ethics, but internalizing values and norms takes time. Efforts to achieve integrity include public interest orientation, legal certainty, equality of rights, balance of rights and obligations, professionalism, equality of treatment, openness, and accountability. However, sub-optimal results exist due to limited funds, limited public facilities, different attitudes, unintegrated coordination, and operational technical problems.

Copyrights © 2023






Journal Info

Abbrev

civics

Publisher

Subject

Education Social Sciences

Description

Jurnal Civics: Media Kajian Kewarganegaraan is a scientific journal which managed by Civic Education and Law Department, Yogyakarta State University. This journal focuses on the publication of the results of scientific research related to the field of citizenship studies. The published article ...