Journal of Humanities and Social Studies
Vol 7, No 2 (2023): JHSS (Journal of Humanities and Social Studies)

Intervention Effects Work Motivation: The Effect Of Attitude And Work Environment On Service Quality

Rica, Julia Allen (Unknown)
Indramaharani, Yudhit (Unknown)
Irianto, Helena Parasiane (Unknown)
Kurniawigati, Indah (Unknown)
Hilmy, Reza (Unknown)



Article Info

Publish Date
25 Jul 2023

Abstract

The problem that underlies this research is the infections that occur in inpatient installations for the period 2020 - 2021 which illustrates the problem of the quality of nurse services in inpatient installations. The purpose of this study was to prove the influence of attitudes and work environment on service quality with work motivation as an intervening variable. This type of research is included in quantitative research with a causality approach. The population is 148 nurses who work in inpatient installations, and the sample calculation uses the Slovin formula with an error rate of 5%, so that 110 samples are obtained as respondents using simple random sampling technique. The results of the analysis prove that attitudes and work environment partially and simultaneously have a positive and significant effect on service quality and work motivation, work motivation has a positive and significant effect on service quality and provides positive intervention on the relationship between attitude and work environment on service quality, so that with motivation work, attitude and work environment can improve service quality higher than without work motivation

Copyrights © 2023






Journal Info

Abbrev

jhss

Publisher

Subject

Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

Description

Journal of Humanities and Social Studies is an academic journal that publishes scientific papers in the field of humanities and social studies. This journal is published two times a year (March and September) by Lembaga Penelitian dan Pengabdian Pada Masyarakat, Universitas Pakuan Bogor since 2017. ...