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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Journal of Humanities and Social Studies Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Hilmy, Reza
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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MOTIVASI DAN BEBAN KERJA SEBAGAI PENENTU KINERJA KARYAWAN DI RSIA SELARAS CIKUPA Candra, Adi; Gunawan, Weka; Hilmy, Reza
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 8, No. 1
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Employee performance in an institution shows the successful implementation of all organizational activities. However, RSIA Selaras Cikupa, through initial observations found many problems related to performance, namely the number of employees who were late from January to June 2019 tended to increase every month. From the initial interviews it is also known that the low motivation of employees. The research objective was to determine the effect of motivation and workload on employee performance at RSIA Selaras Cikupa with job satisfaction as an intervening variable. This type of research is quantitative research. The method used is a survey with interval weighting. The number of samples in this study were 83 people. Analysis using multiple linear regression analysis. The results showed that there was a positive and significant influence between motivation and job satisfaction, there was a positive and significant effect between workload and job satisfaction, there was a positive and significant effect between job satisfaction and performance. In addition, motivation and workload simultaneously or simultaneously have a significant effect on performance variables at RSIA Selaras Cikupa. The most dominant variable is work motivation variable.
Intervention Effects Work Motivation: The Effect Of Attitude And Work Environment On Service Quality Rica, Julia Allen; Indramaharani, Yudhit; Irianto, Helena Parasiane; Kurniawigati, Indah; Hilmy, Reza
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 7, No 2 (2023): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v7i2.6822

Abstract

The problem that underlies this research is the infections that occur in inpatient installations for the period 2020 - 2021 which illustrates the problem of the quality of nurse services in inpatient installations. The purpose of this study was to prove the influence of attitudes and work environment on service quality with work motivation as an intervening variable. This type of research is included in quantitative research with a causality approach. The population is 148 nurses who work in inpatient installations, and the sample calculation uses the Slovin formula with an error rate of 5%, so that 110 samples are obtained as respondents using simple random sampling technique. The results of the analysis prove that attitudes and work environment partially and simultaneously have a positive and significant effect on service quality and work motivation, work motivation has a positive and significant effect on service quality and provides positive intervention on the relationship between attitude and work environment on service quality, so that with motivation work, attitude and work environment can improve service quality higher than without work motivation
The Effect Of Destination Image And Servicescape, With Patient Experience As An Intervening Variable, On Revisit Intention At The Outpatient Unit Of RSUD Cempaka Putih Rotua Simanjuntak, Imelda; Hilmy, Reza; Wahid, Kemala Rita
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i2.63650

Abstract

Background: Hospital services today are required not only to provide quality medical services, but also to create a positive patient experience in order to increase trust and intention for repeat visits. Cempaka Putih Hospital faces challenges related to the image of the destination and the comfort of the physical environment of the service, especially due to market activities around the hospital, traffic density, and inconsistencies in communication between health workers. The purpose of this study aims to analyze the influence of destination image and servicescape on revisit intention with patient experience as an intervening variable in the Outpatient Unit of Cempaka Putih Hospital. This research method uses a quantitative approach with a coss-sectional design, involving 200 patients who visited  2 times in the outpatient unit of Cempaka Putih Hospital as respondents who were selected through saturated sampling techniques, Data were collected using questionnaires and analyzed with Structural Equation Model (SEM) with Amos 25. The results of this study show that destination image, servicescape and patient experience have a significant effect on revisit intention. In addition, patient experience has been proven to be an intervening variable that mediates the relationship between the two independent variables and revisit intention. The managerial implication of this study is that there is a need to increase the intention of revisiting patients not only depending on the quality of medical services, but also on strengthening the hospital's destination image, improving the physical environment, and improving the quality of communication and patient experience. This research emphasizes the importance of holistic strategies that include cross-sector collaboration, human resource capacity building, and continuous monitoring of patient experience to strengthen hospital destination image and drive patient loyalty.
Co-Authors Adi Candra, Adi Gunawan, Weka Indramaharani, Yudhit Irianto, Helena Parasiane Kurniawigati, Indah Rica, Julia Allen Rotua Simanjuntak, Imelda Wahid, Kemala Rita