Jurnal Penelitian
Vol 20, No 1 (2023): June 2023

Exploring the contingent role of 4B’s marketing mix towards customers’ attitude

Eko Agus Susilo (Department of Business Administration, Faculty of Social and Politics Science, University of Merdeka Malang)
Cahya Nova Kurniawan (Department of Business Administration, Faculty of Social and Politics Science, University of Merdeka Malang)
Christina Clariza Avianty (Department of Business Administration, Faculty of Social and Politics Science, University of Merdeka Malang)



Article Info

Publish Date
28 Jun 2023

Abstract

Modern consumers regard social media as a reference group through which they can meet their demands by trading-up purchases for the purpose of recognition in reference groups. Limited edition products are those that take advantage of consumer requirements in this way. Consumers have a more favorable view toward a brand the more closely their self-image and the brand image aligned. The purpose of this study is to examine the 4B marketing mix including Best, Bargaining, Buffer Stocking, and Bombarding towards customer attitude in the context of footwear. Using a quantitative explanatory approach, the sample of this study is 97 people who are consumers of footwear with the Converse Brand in Malang City. The research instrument used an online questionnaire and was analyzed using descriptive analysis and inferential analysis using SPSS version 25. The findings showed that the variables Best, Bargaining, Buffer Stocking, and Bombarding were able to influence customers' attitudes towards Converse footwear consumers in Malang. It is hoped that through these findings, the Converse brand will increase the dissemination of information regarding product quality and retailer capabilities as well as marketing optimization in strengthening consumer perceptions regarding the brand.

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Journal Info

Abbrev

jp

Publisher

Subject

Economics, Econometrics & Finance Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Penelitian: Published by the Institute for Research and Community Service (LPPM) the University of Merdeka Malang as a forum for research publications that support the development of science, technology, economy, environment, and society in empowering the community. The scope of the journal ...