Journal of Tourism Economics and Policy
Vol. 3 No. 3 (2023): Journal of Tourism Economics and Policy (July - September 2023)

The Role Of Digital Marketing Content Tools In Building Public Trust In Kupang City To Online Shopping

Kamuri, Klaasvakumok Jehezkielomi (Unknown)
Anabuni, Andrias Umbu Tuku (Unknown)
Riwu, Yonas Ferdinand (Unknown)
Manongga, Irience Rachel Agatha (Unknown)



Article Info

Publish Date
31 Jul 2023

Abstract

To build consumer trust through online sales, business people can utilize digital marketing content tools, which are a determining factor in building consumer trust. This research aims to describe how the role of digital marketing content tools builds trust in a person to do online shopping. The object of this research is the people of Kupang City who are active in doing online shopping activities, which are studied using qualitative descriptive methods. The results show that in creating consumer trust for online shopping, social media acts as a facilitator through the right aspects, namely, relationship, communication, content, and connection. Search Engine Optimization (SEO) acts as a credible information center because it is able to map the profile of marketers and their products based on other users' experiences and ratings of marketers' reputation, product quality, and service quality. Pay Per Click (PPC) acts as executive sales and video marketing through its visualization power, acting as a source of information as well as an effective teaching tool to illustrate how the product should be used.

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Journal Info

Abbrev

jtep

Publisher

Subject

Economics, Econometrics & Finance Public Health Social Sciences

Description

The Journal of Tourism Economics and Policy is published biannually and published in March and November. JTEP also uses the LOCKSS system to ensure a secure and permanent archive for the journal. Concerned with the complex interactions between development and the environment, its purpose is to seek ...