Journal of the Community Development in Asia
Vol 6, No 3 (2023): Journal of The Community Development in Asia (JCDA)

Factors Influencing Consumer Behaviour Intention to Purchase Fast Food: a Study of McDonald’s in Malaysia

Singh, Dr. Kavita (Unknown)
Tan, Joe Fen (Unknown)
Binti Abdullah, Syaza Afiqah (Unknown)
Tan, Hui Mei (Unknown)
Tan, Zhiwen (Unknown)
Fauziah, Nurafikatul (Unknown)
Sharma, Sakshi (Unknown)
Kee, Dr. Daisy Mui Hung (Unknown)



Article Info

Publish Date
20 Sep 2023

Abstract

McDonald’s, as the largest worldwide retailer of foodservice, has more than 38,000 locations across more than 100 countries. The company's mission is to quickly adapt to generate profitable growth and to improve upon McDonald's in order to serve superior and high-quality meals to more people every day around the world. The study was conducted to identify and analyze the factors influencing consumer behaviors intention to purchase in the fast-food sector (McDonald's). We investigate whether product and service quality, pricing, promotion, brand awareness, restaurant surrounding and environment will affect the consumers’ behaviour to purchase fast food at McDonald's. Besides, the research that we conducted also related to Sustainable Development Goals (SDGs) as McDonald's has presented its corporate responsibilities. For the study, both primary and secondary data were collected from multiple sources and a digital questionnaire (via Google Form) was created to collect data and information from 150 respondents. Recommendations and implications were discussed.

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Journal Info

Abbrev

JCDA

Publisher

Subject

Humanities

Description

JCDA aims to feature narrative, theoretical, and empirically-based research articles. The journal also accepts articles with data taken from reflections as well as experiences (qualitative research) relevant to community development in Asia. As it explores the community development broadly, the ...