Journal of Education Technology Information Social Sciences and Health
Vol 2, No 2 (2023): September 2023

Optimization of Terminal Facilities to Improve Service Quality to Service Users at Tjilik Riwut Airport, Palangkaraya, Central Kalimantan

Ripki Yuan Pratama (Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta)
Eny Sri Haryati (Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta)



Article Info

Publish Date
01 Sep 2023

Abstract

Palangka Raya Tjilik Riwut Airport is currently optimizing the terminal. This is done with the aim of improving the quality of services at Tjilik Riwut Palangka Raya Airport. The purpose of this research is to find out whether the terminal facilities at Tjilik Riwut Palangka Raya Airport are optimal or not. This research is a qualitative research using primary and secondary data. Primary data obtained from interviews and observation results. Secondary data is in the form of company documents and searches through literature. Data analysis techniques using data reduction analysis, data presentation, and drawing conclusions. The results of this study indicate that the terminal facilities at Tjilik Riwut Palangka Raya Airport are still lacking or can be said to be not optimal, such as the number of trolleys, directions in public areas, and smoking rooms. Facilities at Tjilik Riwut Palangka Raya Airport are quite good, but there are several facilities that need to be optimized again, such as toilet facilities, ATM centers, air conditioning in the waiting room, resulting in services that seem not optimal.

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Journal Info

Abbrev

jetish

Publisher

Subject

Computer Science & IT Education Neuroscience Nursing Public Health

Description

JETISH: Journal of Education Technology Information Social Sciences and Health is published twice a year: March and September. E-ISSN: 2964-2507 (Elektronik) P-ISSN: 2964-819X (Cetak) Editor In Chief: T. Heru Nurgiansah, M.Pd DOI: 10.57235 Publisher: CV. Rayyan Dwi Bharata 1. Education 2. ...