Jurnal Strategik Manajemen
Vol 4, No 1 (2018)

PENGARUH KUALITAS LAYANAN KESEHATAN IBU DAN ANAK TERHADAP LOYALITAS PASIEN PADA POLI KEBIDANAN RUMAH SAKIT UMUM DAERAH KABUPATEN BREBES

Lusia Wulandari Sutejo (Unknown)
Eti Junaeni (Unknown)

Article Info

Publish Date
19 Dec 2018

Abstract

This study aims to determine the effect of the quality of maternal and child health services on loyalty of patients In Poly Kebidanan General Hospital District Brebes. By using 100 respondents (one hundred) patients and with the help of SPSS program to analyze the data obtained partial test results (t test) shows the value of t arithmetic of 12.441 is greater than t table of 1.984 or (12,441> 1,984) which means that the quality health services significantly influence the loyalty of patients in Poly Kebidanan General Hospital District Brebes. While based on Rank Spearman test results obtained r value of 0.785 means the correlation between service quality with loyalty is positive and strong. Keywords: service quality, patient loyalty

Copyrights © 2018




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Jurnal Strategik Manajemen
Website

Abbrev

str

Publisher

Sekolah Tinggi Ilmu Ekonomi Widya Manggalia

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

Description

Jurnal Strategik Manajemen, berdasarkan Nomor SK ISSN 3030833X/II.7.4/SK.ISSN/12/2023 dengan Nomor ISSN 3030-833X (media online) adalah jurnal peer-review yang diterbitkan oleh Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM / P3M) Sekolah Tinggi Ilmu Ekonomi Widya Manggalia pada sejak ...