Islamic Business and Finance (IBF)
Vol 4, No 2 (2023): ISLAMIC BUSINESS and FINANCE

Pengaruh Citra Merek dan Kredibilitas Terhadap Loyalitas Pelanggan dengan Sertifikasi Halal Sebagai Variabel Moderating Pada Produk Frozen Food

Selamet Eko Kristanto (Universitas Islam Negeri Sultan Syarif Kasim Riau)
Trian Zulhadi (Universitas Islam Negeri Sultan Syarif Kasim Riau)
Syahpawi Syahpawi (Universitas Islam Negeri Sultan Syarif Kasim Riau)



Article Info

Publish Date
30 Oct 2023

Abstract

Abstract The purpose of this study is to determine Brand Image and Credibility on Customer Loyalty with Halal Certification as a moderating variable. The approach used in this study is an associative approach. The sampling technique used in this study is the saturated sample technique found in non-probability sampling, namely the sampling technique when all members of the population are used as a sample of 118 respondents. Data collection was carried out by distributing questionnaires to all Resellers consisting of Agents, Wholesalers and Retailers who partnered with CV distributors. Pekanbaru's New Taste. The data analysis technique used in this study is the classical assumption test, multiple linear regression, t test, f test, coefficient of determination and moderated regression analysis (MRA) using the IBM SPSS version 23 program. The results of this study indicate that brand image partially influences significant to Customer Loyalty and Credibility has a significant effect on Customer Loyalty. Simultaneously Halal Certification as a moderating variable is able to moderate the relationship between Brand Image and Customer Loyalty. Halal Certification as a moderating variable is not able to influence the relationship between Credibility and Customer Loyalty.Key words: Brand Image, Credibility, Halal Certification, Customer Loyalty

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Journal Info

Abbrev

IBF

Publisher

Subject

Economics, Econometrics & Finance

Description

Islamic Business and Finance merupakan jurnal yang diterbitkan oleh Program Studi Ekonomi Syariah Fakultas Syariah dan Hukum Universitas Islam Negeri Sultan Syarif Kasim Riau. Islamic Business and Finance sebagai salah satu Media pengkajian dan penyajian karya Ilmiah terutama dibidang dalam bidang ...