YOS SOEDARSO ECONOMICS JOURNAL
Vol. 3 No. 1 (2021): April 2021

PENGARUH LAYANAN POS GIRO MOBILE TERHADAP KEPUASAN PELANGGAN PT. POS INDONESIA (PERSERO) KABUPATEN PAMEKASAN

Rachman Hakim (Universitas Madura)
Kiptiyah Kiptiyah (Fakultas Ekonomi, Universitas Madura)

Article Info

Publish Date
03 May 2021

Abstract

This study aims to determine the effect of the mobile giro post service on customer satisfaction at PT. Pos Indonesia (Persero) Pamekasan. The research sample used 83 respondents. The method used in this research is quantitative method. The results showed that the variables efficiency, reliability, fulfillment and privacy together had an effect on customer satisfaction at PT. Pos Indonesia (Persero) Pamekasan. As for the results of the t test calculation, the efficiency, reliability and fulfillment variables have no effect on the customer satisfaction variable. Meanwhile, the privacy variable has a positive and significant effect on customer satisfaction.Keywords : Efficiency; Reability; Fulfillment; Privacy; Customer Satisfaction.

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Journal Info
YOS SOEDARSO ECONOMICS JOURNAL
Website

Abbrev

ysej-server

Publisher

UNIVERSITAS YOS SOEDARSO

Subject

Economics, Econometrics & Finance Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Other

Description

YOS SOEDARSO ECONOMICS JOURNAL (YEJ) Merupakan jurnal ilmiah yang diterbitkan oleh Program Studi Manajemen Fakultas Ekonomi, Universitas Yos Soedarso dengan ISSN: 2684-9720. YEJ mengkhususkan diri pada topik yang berkaitan dengan Pengembangan Ilmu Ekonomi & Manajemen Berdasarkan Hasil Penelitian. ...