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All Journal YOS SOEDARSO ECONOMICS JOURNAL
Kiptiyah Kiptiyah
Fakultas Ekonomi, Universitas Madura
Economics, Econometrics & Finance Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Other

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PENGARUH LAYANAN POS GIRO MOBILE TERHADAP KEPUASAN PELANGGAN PT. POS INDONESIA (PERSERO) KABUPATEN PAMEKASAN Rachman Hakim; Kiptiyah Kiptiyah
Yos Soedarso Economic Journal (YEJ) Vol. 3 No. 1 (2021): April 2021
Publisher : Fakultas Ekonomi Universitas Yos Soedarso

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Abstract

This study aims to determine the effect of the mobile giro post service on customer satisfaction at PT. Pos Indonesia (Persero) Pamekasan. The research sample used 83 respondents. The method used in this research is quantitative method. The results showed that the variables efficiency, reliability, fulfillment and privacy together had an effect on customer satisfaction at PT. Pos Indonesia (Persero) Pamekasan. As for the results of the t test calculation, the efficiency, reliability and fulfillment variables have no effect on the customer satisfaction variable. Meanwhile, the privacy variable has a positive and significant effect on customer satisfaction.Keywords : Efficiency; Reability; Fulfillment; Privacy; Customer Satisfaction.
Co-Authors Rachman Hakim