Management Studies and Entrepreneurship Journal (MSEJ)
Vol. 4 No. 6 (2023): Management Studies and Entrepreneurship Journal (MSEJ)

Analysis Of The Use Of Social Media And Brand Image In Influencing Purchasing Decisions: The Role Of Consumer Review Intervention

Santi Maria (Sekolah Tinggi Ilmu Administrasi Bagasasi)
Cucu Hodijah (Institut Manajemen Wiyata Indonesia)
Santo Dewatmoko (Sekolah Tinggi Ilmu Administrasi Bagasasi)



Article Info

Publish Date
23 Dec 2023

Abstract

This study examines the intricate dynamics of the Use of Social Media (USM), Brand Image (BI), Consumer Reviews (CR), and Purchasing Decisions (PD) within the context of PT Silga Perkasa. Through a path analysis, we investigate both direct and indirect effects to understand the relationships between these variables. The results indicate a significant positive relationship between social media usage and consumer reviews, with subsequent impacts on purchasing decisions. Additionally, a direct and significant link is observed between brand image and purchasing decisions. However, the mediation role of consumer reviews between brand image and purchasing decisions is found to be non-significant in this specific setting. These findings provide valuable insights for businesses, emphasizing the strategic importance of leveraging social media for positive consumer reviews and the direct influence of a positive brand image on purchasing decisions.

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Journal Info

Abbrev

msej

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Management Studies and Entrepreneurship Journal (MSEJ) is published by Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) as an information and communication media for practitioners, researchers and academics who are interested in the field of management (Finance, Human Resource, ...